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The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library
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 Title & Authors
The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library
Kim, Mi-Hye; Lee, Changsoo;
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 Abstract
OPAC is a very important interface for user to use and search library collection and electronic resources. The purpose of this study is to analyze empirically the impact of OPAC usability on user satisfaction and loyalty in an university library setting. The OPAC functions investigated are keyword searching, integrated searching, faceted navigation, relevance ranking, spelling check, recommendations, user participation, and Really Simple Syndication(RSS), etc. This study investigated what usability effects on user satisfaction and loyalty and suggested the way to improve user satisfaction and loyalty.
 Keywords
University Library;Satisfaction;OPAC;Usability;Loyalty;
 Language
Korean
 Cited by
1.
전자저널 관리 현황과 개선 방안에 관한 연구 - 대학도서관을 중심으로 -,이란주;

한국비블리아학회지:한국비블리아, 2013. vol.24. 2, pp.247-268 crossref(new window)
2.
도서관 이용자 만족도를 매개변수로 하는 이용자 충성도에 관한 연구 : K대학 사례,최현석;박철용;

Journal of the Korean Data and Information Science Society, 2014. vol.25. 6, pp.1301-1313 crossref(new window)
1.
A study on library users' loyalty with users' satisfaction as a moderating variable: K university case, Journal of the Korean Data and Information Science Society, 2014, 25, 6, 1301  crossref(new windwow)
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