C. Kanaracus, Gartner: Global IT spending growth stable, InfoWorld, April 3, 2008.
S. Petter, W. DeLone, and E. R. McLean, "Measuring information system success: models, dimension, measures, and interrelationships," European Journal of Information Systems, Vol.17, pp.236-263, 2008.
C. E. Shannon and W. Weaver, The Mathematical Theory of Communication, University of Illinois Press, IL, 1949.
R. O. Mason, "Measuring Information output: a Communication Systems Approach," Information & Management, Vol.1, No.5, pp.219-234, 1978.
S. Petter and E. R. McLean, "A meta-analytic assessment of the DeLone and McLean IS success model: An exmination of IS success at the individual level," Information & Management, Vol.46, pp.159-166, 2009.
A. Rai, S. S. Lang, and R. B. Welker, "Assessing the validity of IS Success models: an empirical test and theoretical analysis," Information Systems Research, Vol.13, No.1, pp.5-69, 2002.
T. McGill, V. Hobbs, and J. Klobas, "User-developed applications and information system success: a test of DeLone and McLean's model," Information Resources Management Journal, Vol.10, No.1, pp.24-45, 2003.
N. Au, E. W. T. Ngai, and T. C. E. Cheng, "A critical review of end-user information system satisfaction research and a new research framework," Omega, Vol.30, No.6, pp.451-478, 2002.
W. H. DeLone and E. R. McLean, "Information System success: the quest for the dependent variable," Information Systems Research, Vol.3, No.1, pp.60-95, 1992.
P. B. Seddon and M. Y. Kiew, "A partial test and development of DeLone and McLean's model of IS success," Australian Journal of Information Systems, Vol.4, No.1, pp.90-109, 1996.
W. H. DeLone and E. R. McLean, "The DeLone and McLean model of information system success: a ten-year update," Journal of Management Information Systems, Vol.19, No.4, pp.9-30, 2003.
L. F. Pitt, R. T. Watson, and C. B. Kavan, "Service quality: a measure of information systems effectiveness," MIS Quarterly, Vol.19, No.2, pp.173-187, 1995.
강병서, 인과분석을 위한 연구방법론, 서울, 무역경영사, 1999.
G. A. Churchill and P. Peter, "Research Design Effects on The Reliability of Rating Scales: A Meta-Analysis," Journal of Marketing Research, Vol.21, pp.360-370, 1984.
R. P. Bagozzi, "ACR Fellow Speech," in Advances in Consumer Research, Vol.21, ed Chris T. Allen and Deborah R. john, Prove, Ut: Association for Consumer Research, pp.8-11, 1994.
K. A. Bollen, Structural Equations with Latent Variables, Wiley, New York, 1989.