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An Empirical Analysis of the Impact of Hospital Employees` Emotional Intelligence on Emotional Labor Strategies and Innovative Activities
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 Title & Authors
An Empirical Analysis of the Impact of Hospital Employees` Emotional Intelligence on Emotional Labor Strategies and Innovative Activities
Kang, Hyeon Jin; Jeon, Hyeon Gyu; Kim, Min-Yong;
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Recently emotional labor is an essential situation for hospital employees in relation to surface and deep acting as the core of emotional labor strategies. This study empirically examines the relation between hospital employees` emotional intelligence and emotional labor strategies in the context of emotional labor. For empirical experiments, we conducted a questionnaire survey targeting hospital employees, and we employed the method of Partial Least Squares (PLS) for data analysis. Major findings are as follows. Hospital employees` emotional intelligence including self emotion appraisal, others` emotion appraisal, regulation of emotion, and use of emotion, have a significantly positive effect on hospital employees` deep acting. And hospital employees` deep acting has a significantly positive effect on hospital employees` organizational attachment, knowledge sharing intentions, and innovative activities.
Emotional Labor Strategy;Emotional Intelligence;Organizational Attachment;Knowledge Sharing Intentions;Innovative Activities;
 Cited by
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