Advanced SearchSearch Tips
Factors Influencing Hospital Nurses` Turnover Intention: A Cross-sectional Survey
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
Factors Influencing Hospital Nurses` Turnover Intention: A Cross-sectional Survey
Yeun, Eun-Ja; Kwon, Young-Mi; Je, Mi-Soon; An, Jeong-Hwa;
  PDF(new window)
Purpose: This study was to identify internal marketing, nursing professionalism, emotional exhaustion, personal accomplishment that influence turnover intention among hospital nurses and to predict in turnover intention. Methods: A cross-sectional sample of 270 hospital nurses from 2 university hospitals in Seoul and Chungbuk, South Korea. The data were collected from May to June, 2013 and using analyzed with t-test, ANOVA and stepwise multiple regression by using SPSS 19.0 program. Results: The mean score for nurse turnover was , internal marketing , nursing professionalism , emotional exhaustion , and personal accomplishment . The significant factors of turnover intention were emotional exhaustion, internal marketing, nursing professionalism, work unit, nurse position, and education. And these factors explained 25.1% of the variance in turnover intention. Conclusion: The results from this study indicated a need to develop the intervention program to prevent turnover intention. These findings establish a baseline that will lead to further research.
Nurses;Turnover intention;Internal Marketing;Nursing Professionalism;Emotional Exhaustion;Personal Accomplishment;
 Cited by
보건소 근무 의사의 업무 참여가 이직의도에 미치는 영향,송현종;조형원;이석구;박현경;

한국보건행정학회지, 2016. vol.26. 3, pp.219-225 crossref(new window)
L. J. Hayes, L. O'Brien-Pallas, C. Duffield, J. Shamian, J. Buchan, F. Hughes, H. K. Laschinger, and N. North, "Nurse turnover: a literature review - an update," Int J Nurs Stud, Vol.49, No.7, pp.887-905, 2012. crossref(new window)

J. K. Kim and M. J. Kim, "A Review of Research on Hospital Nurses' Turnover Intention," Journal of korean Academy of Nursing Administration, Vol.17, No.4, pp.538-550, 2011. crossref(new window)

A. J. Dawson, H. Stasa, M. A. Roche, C. S. Homer, and C. Duffield, "Nursing churn and turnover in Australian hospitals: nurses perceptions and suggestions for supportive strategies," BMC Nurs, Vol.13, No.1, p.11, 2014. crossref(new window)

Y. H. Kim, J. H. Choi, and k. E. Kim, "The Impact of Job Overload, Relationship with Senior on Nurses' Intention to Quit Their Jobs : Mediating Role of Emotional Exhaust," Journal of Korean Academy of Nursing Administration, Vol.15, No.3, pp.372-381, 2009.

L. O'Brien-Pallas, G. T. Murphy, J. Shamian, X. Li, and L. J. Hayes, "Impact and determinants of nurse turnover: a pan-Canadian study," J Nurs Manag, Vol.18, No.8, pp.1073-1086, 2010. crossref(new window)

Hospital nurse association, Research in the status of nursing personnel, 2013.

Y. J. Son, S. K. Park, and S. S. Kong, "Impact of Internal Marketing Activity, Emotional Labor and Work-Family Conflict on Turn-Over of Hospital Nurses," Journal of Korean Clinical Nursing Research, Vol.18, No.3, pp.329-340, 2012.

B. Coomber and K. L. Barriball, "Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: a review of the research literature," Int J Nurs Stud, Vol.44, No.2, pp.297-314, 2012.

C. Maslach, and S. E. Jackson, "The Measurement of Experienced Burnout," Journal of Occupational Behaviour, Vol.2, No.2, pp.99-113, 1986.

H. K. Knudsen, L. J. Ducharme, and P. M. Roman, "Turnover intention and emotional exhaustion "at the top": adapting the job demands-resources model to leaders of addiction treatment organizations," J Occup Health Psychol, Vol.14, No.1, pp.84-95, 2009. crossref(new window)

Y. R. Yeun, "Job Stress, Burnout, Nursing Organizational Culture and Turnover Intention among Nurses," Journal of the Korea Academia Industrial cooperation Society, Vol.15, No.8, pp.4981-4986, 2014. crossref(new window)

S. Noor and N. Maad, "Examining the relationship between work life conflict, stress and turnover intentions among marketing executives in Pakistan," International Journal of Business and Management, Vol.3, No.11, pp.93-102, 2008.

J. C. Carr, S. L. Boyar, and B. T. Gregory, "The moderating effect work-family centrality on work-family conflict, organizational attitudes and turnover behavior," Journal of Management, Vol.34, No.2, pp.244-262, 2008.

Y. H. Han, I. S. Sohn, K. O. Park, and K. H. Kan, "The Relationships between Professionalism, Job Involvement, Organizational Commitment and Turnover Intention among Clinical Nurses," Journal of Korean Clinical Nursing Research, Vol.16, No.2, pp.17-31, 2010.

M. H. Sung and S. Y. Cho, "The Relationship between Job Characteristics and Organizational Commitment, and Turnover Intention in Emergency Department Nurses," Journal of Korean Academy Fundamentals of nursing, Vol.17, No.4, pp.566-574, 2010.

S. M. Wi and Y. J. Yi, "Influence of Emotional Labor on Job Satisfaction, Intent to Leave, and Nursing Performance of Clinical Nurses," Journal of Korean Academy of Nursing Administration, Vol.18, No.3, pp.310-319, 2012. crossref(new window)

H. K. Yoon, J. H. Choi, E. Y. Lee, H. Y. Lee, and M. J. Park, "Effects of Decision Making Competency, Nursing Professionalism, and Job Satisfaction on Turnover Impulse among Nurses," Journal of Korean Academy Fundamentals of nursing Administration, Vol.19, No.5, pp.658-667, 2013. crossref(new window)

X. C. Zhang, D. S. Huang, and P. Guan, "Job burnout among critical care nurses from 14 adult intensive care units in northeastern China:a cross-sectional survey," BMJ Open, Vol.4, No.6, p.e004813, 2014. crossref(new window)

S. J. Han, "Influence of Clinical Nurses' Emotional Intelligence on their Career Commitment and Turnover Intention : Moderating Role of Career Commitment," The Journal of the Korea Contents Association, Vol.11, No.7, pp.418-425, 2011.

S. S. Han, M. H. Kim, and E. K. Yun, "Factors Affecting Nursing Professionalism," Journal of Korean Academic Society of nursing Education, Vol.14, No.1, pp.73-79, 2008. crossref(new window)

W. O. Kim, S. J. Moon, and S. S. Han, "Contingent Nurses' Burnout and Influencing Factors," Journal of Korean Academy of Nursing, Vol.40, No.6, pp.882-891, 2010. crossref(new window)

M. P. Leiter and C. Maslach, "Nurse turnover: the mediating role of burnout," J Nurs Manag, Vol.17, No.3, pp.331-339, 2009. crossref(new window)

E. A. Yi and Y. J. Yi, "Influence of Internal Marketing Perception, Empowerment, and Job satisfaction on Customer Orientation of Clinical Nurses," Korean Journal of Occupational Health Nursing, Vol.21, No.3, pp.299-307, 2012. crossref(new window)

E. J. Yeun and H. J. Kim, "Development and Testing of a Nurse Turnover Intention Scale(NTIS)," Journal of Korean Academy of Nursing, Vol.43, No.2, pp.256-266, 2013. crossref(new window)

J. Choi and N. S. Ha, "The Effects of Clinical Nurse's Internal Marketing on Job Satisfaction, Turnover Intention, and Customer Orientation," Journal of Korean Academy nursing Administrtion, Vol.13, No.2, pp.231-241, 2007.

J. A. Yoon and H. J. Lee, "Internal Marketing, Job Stress, Organizational Commitment and Turnover Intention in Nursing Organization," Journal of Korean Academy of Nursing Administration, Vol.13, No.3, pp.293-301, 2007.

E. J. Yeun, Y. M. Kwon, and O. H. Ahn, "Development of a Nursing Professional Value Scale," Journal of Korean Academy of Nursing, Vol.35, No.6, pp.1091-1100, 2005. crossref(new window)

E. L. Woodhead, L. Northrop, and B. Edelstein, "Stress, Social Support, and Burnout Among Long-Term Care Nursing Staff," J Appl Gerontol, 10.1177/0733464814542465, 2014. crossref(new window)

S. G. Lee, Impact of Internal Marketing on the service quality of Employees : An Empirical Examination of Deluxe Hotels in seoul, Suwon: Kyonggi University, pp.65-67, 2001.

J. H. Oh and S. W. Chung, "Multivariate Analysis for Clinicians," Clinics in shoulder and elbow, Vol.16, No.1, pp.63-72, 2013. crossref(new window)

S. Y. Lee, E. J. Oh, and K. M. Sung, "The Experiences of Turnover Intention in Early Stage Nurses," Journal of East-West Nursing Research, Vol.19, No.2, pp.168-176, 2013. crossref(new window)

E. Carlson, E. Pilhammar, and C. Wann-Hansson, "This is nursing: nursing roles as mediated by precepting nurses during clinical practice," Nurse Educ Today, Vol.30, No.8, pp.763-767, 2010. crossref(new window)

H. N. Cho, M. An, and H. S. So, "Differences of Turnover Intention by Moral Distress of Nurses," The Journal of the Korea Contents Association, Vol.15, No.5, pp.403-413, 2015.

G. A. Aarons, D. L. Fettes, L. E. Jr. Flores, and D. H. Sommerfeld, "Evidence-based practice implementation and staff emotional exhaustion in children's services," Behav Res Ther, Vol.47, No.11, pp.954-960, 2009. crossref(new window)

Ministry of Health & Welfare, Statistical yearbook of Ministry of Health & Welfare, Seoul: Authors, 2013.


G. A. Canadas-De la Fuente, C. Vargas, C. San Luis, I. Garcia, G. R. Canadas, and E. I. De la Fuente, "Risk factors and prevalence of burnout syndrome in the nursing profession," Int J Nurs Stud, Vol.52, No.1, pp.240-249, 2015. crossref(new window)