송성인, 박희석, "호텔정보시스템의 정보품질과 시스템 사용의도간의 관계," 호텔경영학연구, 제12권, 제1호, pp.139-158, 2003.
신용림, "전자세금계산서 발급시스템(e-세로)에 대한 이용자만족도와 성과에 대한 연구," 세무학연구, 제29권, 제4호, pp.79-120, 2012.
시우종, 원욱연, 홍진원, "SNS 웹 사이트의 품질요인이 사용자만족, 지속적 사용의도 및 구전의도에 미치는 영향에 대한 실증연구," 산업혁신연구, 제26권, 제1호, pp.99-132, 2010.
윤용석, 김완일, 이병철, "전자세금계산서의 정보품질이 이용자 만족도와 제도성과에 미치는 영향," 세무학연구, 제10권, 제4호, pp.247-284, 2013.
한경훈, 노병성, "세무회계정보시스템 환경요인과 시스템특성의 적합도가 정보성과에 미치는 영향 에 관한 연구," 국제회계연구, 제27권, pp.185-198, 2009.
A. Parasuman, V. A. Zeithaml, and L. L. Berry, "Service quality: A multiple item scale for measuring customer perception of service quality," Journal of Retailing, pp.12-40, 1988.
A. Rai, S. S. Lang, and R. B. Welker, "Assessing the validity of IS success models: An empirical test and theoretical analysis," Information System Research, Vol.13, No.1, pp.50-69, 2002.
C. T. Ennew and M. R. Binks, "Impact of participative service relationship on quality satisfaction and retention," Journal of Business Research, Vol.46, pp.121-132, 1999.
H. S. Park and S. J. Noh, "A Customer Satisfaction Evaluation Model for Mobile Internet Services," Paper Presented at the 5th Intermational Symposium, Mobile HCI 2003 UDINE, Italy, September8-11, 2003.
J. E. Bailey and S. W. Pearson, "Development of a tool for measuring and analyzing computer user satisfaction," Management Science, Vol.29, pp.519-529, 1983.
J. Nunally, Psychological theory(2nd ed.), New York, NY: McGraw-Hill, 1978.
J. S. Chiou., "The antecedents of consumers' loyalty toward Internet service providers," Information and Management, Vol.41, pp.685-695, 2004.
S. Hamilton and N. L. Chervany, "Evaluating information system effectiveness part 1: Comparting evaluation approaches," MIS Quarterly, Vol.46, pp.55-69, 1981.
S. Trinkle, Moving citizens from in line to online, Vol.30, September, 2001.
L. Juhani, "An empirical test of the Delone- McLean model of information system success," The Data Base for Advance Information Systems, Vol.36, No.2, pp.8-27, 2005.
H. H. Chang and S. W. Chen, "The Impact of Customer Interface Quality, Satisfaction and Switching Costs on E-Loyalty: Internet Experience as a Moderator," Computers In Human Behavior, Vol.24, No.6, pp.2927-2944, 2008.
L. Juhani, "An empirical test of the Delone- McLean model of information system success," The Data Base for Ddvance Information Systems, Vol.36, No.2, pp.8-27, 2005.
L. F. Pitt, R. T. Watson, and C. B. Kavan, "Service Quality: Ameasure of information systems effectiveness," MIS Quality, pp.173-187, 1995.
M. P. Gupta and D. Jana, "E-Government: A Framework and case study," Government Information Quarterly, Vol.20, No.4, pp.365-387, 2003.
P. Bharatu and A. Chaudhury, "An empirical investigation of decision-making satisfaction in Web-based decision support systems," Decision Support Systems, Vol.37, pp.187-197, 2004.
P. B. Sedden and M. Y. Kiew, "A partial test and development of DeLone and McLean's model of the success," Australian Journal of Information System, Vol.4, pp.90-109, 1994.
P. B. Sedden, "A respecification and extension of the DeLone and McLean's model of IS success," Information System Research, Vol.8, No.3, pp.240-253, 1997.
P. C. Palvia, "A model of instrument for measurinf small business user satisfaction with information technology," Information and Management, Vol.31, No.3, pp.151-163, 1996.
W. J. Doll and G. Torkzadeh, "The Measurement of End-User Computing Satisfaction," MIS Quarterly, Vol.12, No.2, pp.257-274, 1988.
W. J. Kettinger and C. C. Lee, "Perceived service quality and user satisfaction with the information services function," Decision Science, Vol.25, No.5, pp.737-766, 1994.
W. T. DeLone and E. R. McLean, "The Dolone and McLean model of information systems success," Journal of management Information Systems, Vol.19, No.4, pp.9-30, 2003.
Y. F. Kuo, "A study on service quality of virtual community web-site," Total Quality Management, Vol.14, pp.461-473, 2003.