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A Study on Factors Related to Knowledge Management and Organizational Performance: A Conceptual Model and Implications
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A Study on Factors Related to Knowledge Management and Organizational Performance: A Conceptual Model and Implications
Song, Taekyung; Oh, Jeong Rok;
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Although previous studies show that organizational culture and organizational communication could be influential factors in knowledge management and organizational performance, the more integrated research to indicate relationships among all of the factors is still needed. By indicating the inter-relationships among the factors and the direction of the influence, this paper suggests various ways to develop an integrated approach to the improvement of organizational performance through knowledge management and other related factors. Thus, the purpose of this study is to investigate the relationships among national culture, organizational culture, organizational communication, knowledge management, and organizational performance. Based on a comprehensive review of extant literature on the relationships among these factors, the relationships are summarized in the conceptual model. According to the model, organizational performance is influenced by knowledge management, organizational communication, and organizational culture, and knowledge management is influenced by organizational communication and organizational culture. Based on the conceptual model, implications for human resource (HR) researchers and practitioners seeking to optimally improve organizational performance are presented.
Knowledge Management;Organizational Performance;Organizational Culture;Organizational Communication;Conceptual Model;Human Resource (HR);
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