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Effect of communication competence on the organizational effectiveness in dental hygienists
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 Title & Authors
Effect of communication competence on the organizational effectiveness in dental hygienists
Gwon, Ah-reum; Han, Su-Jin;
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Objectives: The study aimed to investigate the effect of communication competence on the organizational effectiveness in dental hygienists. Methods: A self-reported questionnaire was completed by 248 dental hygienists in Seoul, Incheon, and Gyeonggido from November 1 to 30, 2014. The questionnaire consisted of general characteristics of the subjects(4 items), job characteristics(10 items), communication competence(49 items), organizational commitment(15 items), job satisfaction(16 items), and turnover intention(5 items). The instrument for communication competence and organizational commitment was done by Likert 5 points scale. Data were analyzed by t test, one way ANOVA, stepwise multiple regression test, and post-hoc Scheffe test using SPSS 18.0 program Results: The average of communication competence was 3.49(). Of the sub-factors of communication competence, interpretational competence had the highest score of 3.65() followed by self-presentation 3.50(), message conversion 3.50(), role performance 3.44(), and goal setting competence 3.28(). There were significant effects in the organizational commitment including workplace(dental clinic
communication competence;job satisfaction;organizational commitment;organizational effectiveness;turnover intention;
 Cited by
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