Advanced SearchSearch Tips
The effects of Perceived Organizational Support on Job Commitment and Organizational Citizenship
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
The effects of Perceived Organizational Support on Job Commitment and Organizational Citizenship
Lee, Hong-Ki; Myoung, Sung-Min;
  PDF(new window)
The purpose of this study is to investigate the influence and effects of perceived organizational support on the organizational citizenship on the basis of perception of the importance of organizational support. In modern society, the perception of perceived organizational support and the manufacturing industry as well have been becoming more important, and, if, besides the manufacturing industry, the interest in the support to and the welfare of the employees could be taken in the service and distribution industries, too, the employees come to realize the organizational support, which causes them to be immersed in their duties and show more organizational citizenship for their organizations and colleagues. Accordingly, in order to enhance the employees` outcome, the organizations should support their employees and provide help more, letting the employees perceive the support of the organization more actively. Consequently, it can be said that the perceived organizational support is able to strengthen the employees` outcome and motivate the organizational citizenship as well.
Perceived organizational support;Job commitment;Organizational citizenship;
 Cited by
Podsakoff, P. M., Organ, D. W. "Self-report s in organizational research: Problems and prospects", Journal of management, Vol. 12, No. 4, pp. 531-544, 1986.

Organ, D. W., Podsakoff, P. M., Mackenzie , S. "Organizational citizenship behavior: Its nature, antecedents, and consequenc es", Thousand Oaks, CA: Sage, pp. 172-173, 2006.

Eisenberger, R., Fasolo, P., Davis-LaM astro, V. "Perceived organizational support and employee diligence, commitment, and innovation", Journal of applied psychology, Vol. 75, No. 1, pp. 1-51, 1990.

Allen, D., Shore, L., Griffeth, R. "The role of perceived organizational support and supportive human resource practices in the turnover process", Journal of Management, Vol. 29, No. 1, pp. 99-118, 2003.

Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P., Rhoades, L. "Reciprocation of perceived organizational support", Journal of applied psychology, Vol. 86, No. 1, pp. 1-42, 2001.

VanderZee, K. I., Buunk, B. P., Sanderman, R. "Social support, locus of control, and psychological well-being", Journal of Applied Social Psychology, Vol. 27, No. 20, pp. 1842-1859, 1997. crossref(new window)

House J. "Work stress and social support", Addison-Wesley Pub.

George, J. M., Reed, T. F., Ballard, K. A., Colin, J., Fielding, J. "Contact with AIDS patients as a source of work-related distress: Effects of organizational and social support", Academy of Management Journal, Vol. 36, No. 1, pp. 157-171, 1993. crossref(new window)

Pierce, J. L., Gardner, D. G. "Self-esteem within the work and organizational context: A review of the organizatio n-based self-esteem literature", Journal of Management, Vol. 30, No. 5, pp. 591-622, 2004.

Eisenberger, R., Stinglhamber, F., Vande nberghe, C., Sucharski, I., Rhoades, L. "Perceived supervisor support: contributio ns to perceived organizational support and emp loyee retention", Journal of applied psych ology, Vol. 87, No. 3, pp. 565-573, 2002. crossref(new window)

Settoon, R. P., Bennett, N., Liden, R. C. "Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciproci ty", Journal of Applied Psychology, Vol. 81, No. 3, pp. 219-227, 1996. crossref(new window)

Shore, L. M., Tetrick, L. E. "A construct validity study of the Survey of Perceived Organizational Support", Journal of Applied Psychology, Vol. 76, No. 5, pp. 637-643, 1991. crossref(new window)

Tetrick, L. E., Coyle-Shapiro, J. E., Shore, L. M. "Special issue on social exchange in organizations", Management and Organiza tion Review, Vol. 3, No. 1, pp. 170, 2007. crossref(new window)

Wayne, S. J., Shore, L. M., & Liden, R. C. "Perceived organizational support and leader-member exchange: A social exchange perspective", Academy of Mana gement Journal, Vol. 40, No. 1, pp. 82-111, 1997.

Rhoades, L., Eisenberger, R., Armeli, S. "Affective commitment to the organization: the contribution of perceived organizationa l support", Journal of Applied Psychology, Vol. 86, No. 5, pp. 825-836, 2001. crossref(new window)

Kwon. I., Choi, M., Seo, M. "The effect of perceived organizational support on service-oriented organizational citizenship behavior: the role of service performance as a mediator", Yonsei Business Review, Vol. 48, No. 2, pp. 243-267, 2011.

Kwak, W., Lee, J. "Relationships between organizational support factors and customer encounter employees' service performance", Korean Journal of Industrial and Organizational Psychology, Vol. 14, No. 2, pp. 95-114, 2001.

Kim, D. "The role of affective wellbeing in mediating the relationship between perceived organization support and organizational citizen behaviors", The Korean Local Administration Review, Vol. 24, No. 2, pp. 93-120, 2010.

Yu, G., Lee D. "Customer trust towards the service firm: the role of perceived justice", Yonsei Business Review, Vol. 43, No. 2, pp. 151-175, 2006.

Yoon, B. "Empowerment: concept, theory, and practice", Yonsei Business Review, Vol. 38, No. 1, pp. 71-111, 2001.

Cho, Y., Choi, W. "The effect of perceived organization support and supervisor support on organizational citizenship behavior: mediating effect of the establishment of organization vision", Korean Management Review, Vol. 40, No. 3, pp. 633-658, 2011.

Farh, J. L., Hackett, R. D., Liang, J. "Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in China: Comparing the effects of power distance and traditionality", Academy of Management Journal, Vol. 50, No. 3, pp. 715-729, 2007. crossref(new window)

Johnson, J. "Linking employee perceptions of service climate to customer satisfaction", Personnel Psychology, Vol. 49, No. 4, pp. 831-851, 1996. crossref(new window)

Lee, J., Peccei, R. "Perceived organizatio nal support and affective commitment: the mediating role of organization-based self-esteem in the context of job insecurity", Journal of Organizational Behavior, Vol. 28, No. 6, pp. 661-685, 2007. crossref(new window)

Tomkins, N. C. "Employee satisfaction leads to customer service", HR Magazine, Vol. 37, pp. 93-93, 1992.