Advanced SearchSearch Tips
The Mediating Effect of Emotional Intelligence on the Relationship between Emotional Labor and Psychological Well-being of Clinical Nurses
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
  • Journal title : Journal of muscle and joint health
  • Volume 22, Issue 3,  2015, pp.185-194
  • Publisher : Korean Society of Muscle and Joint Health
  • DOI : 10.5953/JMJH.2015.22.3.185
 Title & Authors
The Mediating Effect of Emotional Intelligence on the Relationship between Emotional Labor and Psychological Well-being of Clinical Nurses
Kang, Su-Mi; Bae, Sun Hyoung;
  PDF(new window)
Purpose: The purpose of this study is to determine the mediator or moderator effect of clinical nurses` emotional intelligence on the relationship between the emotional labor and psychological well-being. Methods: Data was collected from 240 nurses in tertiary hospitals located in B city using structured questionnaires. Data was analyzed with descriptive statistics, Pearson`s correlation coefficient and hierarchical multiple regression using the SPSS program. Results: Clinical nurses` emotional intelligence had a significant correlation with emotional labor (r
Emotional intelligence;Psychological stress;Psychological adaptation;Nurses;
 Cited by
Baik, D. W., & Yom, Y. H. (2012). Effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. Journal of Korean Academy of Nursing Administration, 18(3), 271-280. crossref(new window)

Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. crossref(new window)

Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of Managerial Psychology, 18(8). 788-813. crossref(new window)

Choi, J. H. (2010). Relationship between nurse's emotional intelligence, communication competency and organizational commitment. Unpublished master's thesis, Ajou University, Suwon.

Choi, Y. J., & Sung, Y. H. (2013). Psychological well-being, perceived health status, and health promoting behavior of clinical nurses. Journal of Korean Nursing Administration Academic Society, 19(5), 589-598. crossref(new window)

Gorgens-Ekermans, G., & Brand, T. (2012). Emotional intelligence as a moderator in the stress-burnout relationship: A questionnaire study on nurses. Journal of Clinical Nursing, 21(15-16), 2275-2285. crossref(new window)

Han, S. K. (2013). Emotional labor status according to occupation. Korea Research Institute for Vocational Education and Training, 26, 1-4, Retrieved April 30, 2013, from

Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.

Huynh, T., Alderson, M., & Thompson, M. (2008). Emotional labour underlying caring: An evolutionary concept analysis. Journal of Advanced Nursing, 64(2), 195-208. crossref(new window)

Ju, E. J. (2014). Relationship of elementary school teacher's hope to psychological well-being: The moderating effect of stress coping strategies. Unpublished master's thesis, Hanyang University, Seoul.

Karimi, L., Leggat, S. G., Donohue, L., Farrell, G., & Couper, G. E. (2013). Emotional rescue: The role of emotional intelligence and emotional labour on well-being and job-stress among community nurses. Journal of Advanced Nursing, 70(1), 176-186.

Kim, H. K., Ji, H. S., Ryu, E. K., Lee, H. J., Yun, S. E., Jeon, M. K., et al. (2005). Factors influencing on burnout of the nurses in hospitals. Journal of Korean Clinical Nursing Research, 10(2), 7-18.

Kim, I. S. (2009). The role of self-efficacy and social support in the relationship between emotional labor and burnout, turnover intention among hospital nurses. Journal of Korean Nursing Administration Academic Society, 15(4), 515-526.

Kim, M. J. (1998). Effects of the hotel employee's emotional labor upon the job-related attitudes. Journal of Tourism Sciences, 21(2), 129-141.

Kim, M. S., Kim, H. W., & Cha, K. H. (2001). Analyses on the construct of psychological well-being (PWB) of Korean male and female adults. Korean Journal of Social and Personality Psychology, 15(2), 19-39.

Lee, K. H., & Song, J. S. (2010). The effect of emotional intelligence on self-efficacy and job stress of nurses-mediating role of self-efficacy. Journal of Korean Academy of Nursing Administration, 16(1), 17-25. crossref(new window)

Liu, Y., Perrewe, P. L., Hochwarter, W. A., & Kachmar, C. J. (2004). Dispositional antecedents and consequences of emotional labor at work. Journal of Leadership and Organizational Studies, 10(4), 12-25. crossref(new window)

Lopes, P. N., Brackeet, M. A., Nezleck, J. B., Schutz, A., Sellin, I., Salovey, P., et al. (2004) Emotional intelligence and social interaction. Personality and Social Psychological, 30(8), 1018-1034. crossref(new window)

McQueen, A, C. (2004). Emotional intelligence in nursing work. Journal of Advanced Nursing, 47(1), 101-108. crossref(new window)

Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010. crossref(new window)

Park, M. Y. (2012). Effects of roll strain and parenting stress of married nurses on communication coping style and psychological well-being. Unpublished master's thesis, Korea University, Seoul.

Park, S. J., & Son. E. Y. (2011). Factors of psychological well-being and the relations with psychological well-being, teacher efficacy, job satisfaction in elementary school female teachers. Korean Journal of Teacher Education, 27(3), 151-166.

Park, S. M., Park, O. I. & Moon, H,(2013). The effect of the emotional intelligence on the relationship between emotional labor and turnover intention of the general hospital nurses. Health and Social Welfare Review, 33(3), 540-564. crossref(new window)

Picardo, J. M., Lopez-Fernandez, C., & Hervas, M. J. (2013). The Spanish version of the emotional labour scale (ELS): A validation study. Nurse Education Today, 33(10) 1130-1135. crossref(new window)

Ryff, C. D. (1989). Happiness is everything, or is it? Explorations on the meaning of psychological well-being. Journal of Personality and Social Psychology, 57(6), 1069-1081. crossref(new window)

Schutte, N. S., & Malouff, J. M. (2011). Emotional intelligence mediates the relationship between mindfulness and subjective well-being. Personality and Individual Differences, 50(7), 1116-1119. crossref(new window)

Shin, E. J., & Park, Y. S. (2013). Emotional intelligence, ego resilience, stress in clinical practice of nursing students. Journal of Korea Academia-industrial Cooperation Society, 14(11), 5636-5645. crossref(new window)

Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13(3), 243-274. crossref(new window)

Yoon, S. L., & Kim, J. H. (2013). Job-related stress, emotional labor, and depressive symptoms among Korean nurses. Journal of Nursing Scholarship, 45(2), 169-176. Epub 2013 Mar 7 crossref(new window)

Zhu, Y., Liu, C., Guo, B., Zhao, L., & Lou, F. (2015). The impact of emotional intelligence on work engagement of registered nurses: The mediating role of organizational justice. Journal of Clinical Nursing, 24(15-16), 2115-2124. crossref(new window)