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The Impact of the Bus Use Environments on Users Stress: The Case of Daejeon City
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 Title & Authors
The Impact of the Bus Use Environments on Users Stress: The Case of Daejeon City
LEE, Jaeyeong; PARK, Jin Hee;
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This study analyzed that the impact of the bus use environment on users' stress in each step of bus use, from accessing to leaving to transfer, in the city of Daejeon. For this, we collected the stress data from 300 users using personal interviews at the bus stops and on-board bus. Also, we used factor analysis and structural equation model method for analysis of the impact of external and internal bus environments on stress of users. The results of this study showed that the highest stress impact factor was an onboard factor() including 'density and crowding', 'no seat to seat' and 'low ride comfort and safe'. The next stress impact factor was transfer factor including 'insufficient transfer information', 'lack of connectivity of bus and subway' and 'uncomfort transfer route'. From the above, we recommend that bus policies need to focus on not the supplier but users and also, this user based policy need to be more specified considering the characteristics of various users such as females, the elderly, irregular users, and so on.
bus use environment;characteristics of users;factor analysis;stress;structural equation model;
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