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Convergence Study of The Effects of Nurses` Perceived Nursing Organization Culture and on Their Customer Orientation
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  • Journal title : Journal of Digital Convergence
  • Volume 13, Issue 11,  2015, pp.303-311
  • Publisher : The Society of Digital Policy and Management
  • DOI : 10.14400/JDC.2015.13.11.303
 Title & Authors
Convergence Study of The Effects of Nurses` Perceived Nursing Organization Culture and on Their Customer Orientation
Lee, Min-Jeong; Han, Jin-Sook; Jang, Young-Mi;
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The aim of this study was to identify the effect of organization culture perceived by nurses on the customer orientation. The participants in this were 442 nurses and data were collected from October 1 to 15, 2014. Data was analyzed using SPSS 21.0 programs. The nursing organizational culture positively correlated with nurses` customer orientation. The amount of customer orientation had interrelation with relationship orientated culture, rank orientated and task orientated culture, in charge nurse, and non-shift work as a working type in nursing organizational culture were significant variables which allowed to expect customer orientation. Therefore, hospital managers should put efforts to develop nursing organizational culture filled with internal members in order to improve nurses` customer orientation.
medical services;Job satisfaction;nursing organization culture;customer orientated;convergence;
 Cited by
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