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The Study on Mediating Effects Validation of Involvement between Service Quality and Satisfaction in Children's Pool in Convergence era
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  • Journal title : Journal of Digital Convergence
  • Volume 13, Issue 11,  2015, pp.529-537
  • Publisher : The Society of Digital Policy and Management
  • DOI : 10.14400/JDC.2015.13.11.529
 Title & Authors
The Study on Mediating Effects Validation of Involvement between Service Quality and Satisfaction in Children's Pool in Convergence era
Bing, Won-Chul;
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 Abstract
The aim of this study was to validate the mediating effects involvement between service quality and satisfaction in children's pool. For the purpose, survey was conducted. 450 samples were collected, and 430 data were used for final analysis. Data processing was made factor analysis, correlation analysis, structure equation model analysis via SPSS 21.0 and AMOS 7.0 programs. Study findings are as follows: First, among the factors of service quality, only the facilities factor was effective to involvement. Second, among the factors of children's pool service quality, program and facilities factors were effective to satisfaction. Third, involvement of children's pool was effective to satisfaction. Fourth, involvement had a mediating effect on the effect of facilities factor on satisfaction.
 Keywords
Children's Pool;Service Quality;Involvement;Satisfaction;Mediating Effects;
 Language
Korean
 Cited by
1.
A Study on the Effects of Family Restaurants' Service Guarantees on Customer Loyalty -Focusing on the Moderating Role of Involvement-, Journal of Digital Convergence, 2016, 14, 7, 103  crossref(new windwow)
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DOI : http://team6.co.kr/?page_id=102