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An Exploratory Study on Construction of Electronic Government as Platform with Customized Public Services : to Improve Administrative Aspects of Administrative Processes and Information Systems
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  • Journal title : Journal of Digital Convergence
  • Volume 14, Issue 1,  2016, pp.1-11
  • Publisher : The Society of Digital Policy and Management
  • DOI : 10.14400/JDC.2016.14.1.1
 Title & Authors
An Exploratory Study on Construction of Electronic Government as Platform with Customized Public Services : to Improve Administrative Aspects of Administrative Processes and Information Systems
Lee, Sang-Yun; Chung, Myungju;
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 Abstract
Currently Korean government is rushing the new electronic government system introduced as `platform e-government` with big data and cloud computing technologies and systems, ultimately intending to provide the public institution services customized from the integrated counter or window for the heterogeneous resident services. In this regard, this study suggested how to design the new metadata information system in which mutual integration of information systems can take place, where heterogeneous services can be shared efficiently at the application and data unit, as a separate application that can provide a single one- stop service for residents` petition at the integrated level in the back-office based on the public data in possession of each of government ministries and related organizations. If this proposed system is implemented, the achievement of customized public service can be advanced one step forward in processing the petitions of the residents by organically connected link between `Demand Chain` and `Supply Chain` in the integrated window. In other words, it could be made possible through the unification of both the `Supply Chain` performed in the office space of the officials at the back-office level and the `Demand Chain` performed in the living space of the residents at the front-office level.
 Keywords
Metadata;Administrative information systems;Front-office;Back-office;E-government;Administrative process;
 Language
English
 Cited by
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