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A Study on the Improvement of User Centered Public Service Design - focused on Sung-Nam local tax bills
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  • Journal title : Journal of Digital Convergence
  • Volume 14, Issue 3,  2016, pp.381-389
  • Publisher : The Society of Digital Policy and Management
  • DOI : 10.14400/JDC.2016.14.3.381
 Title & Authors
A Study on the Improvement of User Centered Public Service Design - focused on Sung-Nam local tax bills
Park, Jinhee;
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I conducted this study, trying to improve the methods of Sung-Nam city local tax bills, which was based on my previous study where I suggested methods into developing redesign of tax bills. Local tax bills are labeled to be very intricate and puzzling experience to tax payers. To resolve this issue, several local governments have redesigned their tax bills for citizens; however, it was not effective. Therefore I apply the methods to protect their privacy on tax bills and provide checks on their pay bills. Also I design to distinguish between different taxes and change into a better layout for their legibility and better understanding on tax bills. From my previous study, I utilized suggestions into Sung-Nam local tax bills which changed flaws into improvements and easier understanding of the tax payers. I believe the improvements in Sung Nam local tax bills will pursue the public interest of the community through public service design innovations.
local tax;tax bills;pay bill;service design;public design;user centered;
 Cited by
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Jean Kim, "Sturdy on Planning of Product Design through Color Interface", Master's dissertation,, Ewha Womans University, 2011

Man Seop Ro, Ho Jung Nam, "Proposal of Visual System for Universal Sign Design through Peirce's Semiotic Analysis", Brand Design Association of Korea, Vol.12 No.4, pp145-154, 2014 crossref(new window)

Ena Kim, "Study on Formative Changes of Symbol marks and Visual Simplification", Master's dissertation, Konkuk University, 2014

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Lee Sun Woo, "Effects of Positive Attitude of Laughter Recreation Convergence Education on Psychological Happiness", Journal of the Korea Convergence Society, Vol. 6, No. 3, 2015