Advanced SearchSearch Tips
The Effect of Collaboration through Mobile Messenger Service on Team Performance in Team Projects: Focused on Negative Effect
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
  • Journal title : Journal of Digital Convergence
  • Volume 14, Issue 3,  2016, pp.95-103
  • Publisher : The Society of Digital Policy and Management
  • DOI : 10.14400/JDC.2016.14.3.95
 Title & Authors
The Effect of Collaboration through Mobile Messenger Service on Team Performance in Team Projects: Focused on Negative Effect
Kim, Byoungsoo; Kwon, Boung Soo; Woo, Saeeun; Chun, Jae Kwan;
  PDF(new window)
Nowadays, team members often use mobile messenger service (MMS) in performing team projects. Team members can freely express their ideas or opinions using MMS without any restrictions in terms of place and time. But, in team project, using MMS is pressing them to perform their project more quickly than off-line conference, and assigning a role outside the range of their ability. In other words, team members can recognize work overload by utilizing MMS and this work overload can lead to team conflict. This study examines the effect of work overload through MMS use on team performance. We consider team engagement and team trust as the key drivers of team performance. However, team conflict will obstruct team engagement and team trust. Research model was analyzed by 135 university students who were doing several team projects. The analysis results show that work load through MMS use has a significant effect on team conflict. In other words, when work load is increased by utilizing MMS, it leads to team conflict. This team conflict loses trust between team member and hinders team performance. Lastly, this research provides several implications for right usage of MMS to improve team project performance.
Team performance;Work overload;Team trust;Team Conflict;Technostress;MMS;Convergence;
 Cited by
의사소통행위이론에 기반한 기업의 모바일 소통채널의 방향성 연구,김철년;이상호;

디지털융복합연구, 2016. vol.14. 9, pp.251-264 crossref(new window)
융복합 시대 모바일 커뮤니케이션 서비스 유용성이 팀 과제 성과에 미치는 영향,홍세일;김병수;

디지털융복합연구, 2016. vol.14. 10, pp.183-193 crossref(new window)
모바일 스마트워크 환경에서 IT자원이 업무효율성과 기업성과에 미치는 영향,이민우;오민정;김승철;

디지털융복합연구, 2016. vol.14. 5, pp.165-176 crossref(new window)
Y. K. Suk, "Team project activity and satisfaction in business education", Journal of Digital Convergence, Vol. 12, No. 7, pp. 217-227, 2014.

S. H. Lim and S. H. Kim, "A preliminary investigation of relationships among IT services usage, inconsiderate behaviors, mindfulness, life satisfaction, and subjective happiness: evidence from a survey of students who performed team projects", The Korean Research Association for the Business Education, Vol. 29, No. 1, pp. 57-76, 2015.

E. J. Hill, M. Ferris, and V. Martinson, "Does it matter where you work? a comparison of how three work venues (traditional office, virtual office, and home office) influence aspects of work and personal/family life", Journal of Vocational Behavior, Vol. 63, No. 2, pp. 220-241, 2003. crossref(new window)

W. Fisher and S. Wesolkowski, "Tempering technostress", IEEE Technology and Society Magazine, Vol. 18, No. 1, pp. 28-33, 1999.

G. Kim and S. Kim, "Relationship between technostress and continuance commitment within organizations: the moderating effects of involvement facilitation and technical support provision", The Journal of Society for e-Business Studies, Vol. 20, No. 1, pp. 153-166, 2015. crossref(new window)

S. W. J. Kozlowski and D. R. Ilgen, "Enhancing the effectiveness of work group and teams", Psychological Science in the Public Interest, Vol. 7, No. 3, pp. 77-124, 2006. crossref(new window)

L. L. Thompson, "Making the team: a guide for managers", Upper Saddle River, NJ: Pearson Education, 2003.

C. P. Alderfer, "Group and intergroup relations, improving the quality of work life", J. R. Hackman and J. L. Suttle, Palisades, CA: Goodyear, pp. 227-296, 1977.

R. A. Guzzo and G. P. Shea, "Group performance and intergroup relations in organizations", Handbook of industrial and organizational psychology, M. D. Dunnette and L. Hough, CA: Consult. Psychol. Press, pp. 269-313, 1992.

R. C. Mayer, J. H. Davis, and F. D. Schoorman, "An integrative model of organizational trust", The Academy Management Review, Vol. 20, No. 3, pp. 709-734, 1995. crossref(new window)

K. A. Jehn, "A multimethod examination of the benefits and detriments of intragroup conflict", Administrative Science Quarterly, Vol. 40, pp. 256-282, 1995. crossref(new window)

D. W. Johnson, "Social interdependence: interrelationships among theory, research, and practice", American Psychologist, Vol. 58, No. 11, pp. 109-125, 2003.

G. S. Kim, T. H. Ahn, H. K. Lee, D. R. Choi, and I. S. Baek, "Effect of ICT project member's personnel job competency and role conflict on project result: project manager's competency as regulation effect", Corporation Management Studies, Vol. 22, No. 4, pp. 137-159, 2015.

J. W. Bishop and K. D. Scott, "Organization commitment and team commitment in a team environment", Journal of Applied Psychology, Vol. 85, pp. 439-450, 2000. crossref(new window)

H. S. Choi, "The effect of task conflict on team commitment and team performance: moderating effect of self efficacy and team efficacy," Korea Journal of Business Administration, Vol. 25, No. 2, pp. 1019-1039, 2012.

R. Morgan and S. Hunt, "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, pp. 20-38, 1994.

S. Jarvenpaa, K. Knoll, and D. Leidner, "Is anybody out there? antecedents of trust in global virtual teams", Journal of Management Information Systems, Vol. 14, No. 4, pp. 29-64, 1998. crossref(new window)

S. H. Choi and Y. Cha, "The relationship between work-family facilitation and perceived team performance: moderating effect of wellness climate", Journal of Digital Convergence, Vol. 11, No. 9, pp. 79-86, 2013.

S. T. Oh, J. U. Kim, and S. C. Park, "The effects of technostress and work connectivity after work hours on job satisfaction: focusing on a mediating role of work-life conflicts", Journal of Information Technology Applications & Management, Vol. 22, No. 2, pp.71-93, 2015.

M. S. Yim and K. H. Han, "An investigation of causes and effects of technostress creators", Journal of Digital Convergence, Vol. 11, No. 10, pp. 31-45, 2013

K. Richardson and R. Benbunan-Fich, "Examining the antecedents of work connectivity behavior during non-work time", Information and Organization, Vol. 21, No. 3, pp. 142-160, 2011. crossref(new window)

S. C. Park and J. Koh, "Does a smart device really enhance quality of life(QoL)?: the moderating effect of technostress and the mediating effect of the work-home balance?", Korean Management Review, Vol. 43, No. 5, pp. 1701-1733, 2014.

J. F. Hair, W. C. Black, B. J. Babin, and R. E. Anderson, "Multivariate Data Analysis", 7th Edition. London: Prentice Hall, 2009.

C. Fornell and D. F. Larcker, "Evaluating structural evaluation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50, 1981. crossref(new window)

Y. S. Noh, "Factors affecting on organizational commitment of airline flight of crew in convergency society: focus to safety, working condition and organizational justice", Journal of the Korea Convergence Society, Vol. 6, No. 4, pp. 55-64, 2015.

J. K. Park, "Convergence factors among their physical state, function and activities influencing on the cognition of elderly residents in a community", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 153-162, 2015.