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A Study on Relations of Real Estate Brokerage Service Quality, Credibility, and Request Intention
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  • Journal title : Journal of Digital Convergence
  • Volume 14, Issue 6,  2016, pp.151-156
  • Publisher : The Society of Digital Policy and Management
  • DOI : 10.14400/JDC.2016.14.6.151
 Title & Authors
A Study on Relations of Real Estate Brokerage Service Quality, Credibility, and Request Intention
Lee, Chan-ho;
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 Abstract
The purpose of this study is to find out key factors(specialized knowledge, manner, interaction) of real estate brokerage service quality derived from previous researches and to identify degrees of relations among the key factors and request intention. To do this, first of all, this study makes surveys including variables of estate brokerage service quality, credibility, and request intention. Second, it collects the data from respondents who have visited real estate brokerage firms. Finally, the data are analyzed by applying an exploratory factor analysis and a confirmatory factor analysis which is based on a structural equation modeling. The result of these surveys describes that only the interaction affects the credibility positively and the credibility has positive effects on the request intention. At the same time, the interaction impacts on the request intention directly. Therefore, these analysis results suggest that managers of real estate brokerage firm focus on the interaction of the real estate brokerage service quality factors in order to improve the customers` request intention.
 Keywords
Real estate brokerage service quality;Specialized knowledge;Manner;Interaction;Credibility;Request intention;
 Language
Korean
 Cited by
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