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Individual Dispositions, Resistance to Change and Organizational Empathy in the Hospitality Industry when Change Means Implementation of a New IS
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 Title & Authors
Individual Dispositions, Resistance to Change and Organizational Empathy in the Hospitality Industry when Change Means Implementation of a New IS
Kim, Soo Kyung; Lee, Jeonghoon;
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 Abstract
Using a sample of employees in various hospitality organizations, we proposed that individual disposition such as tolerance for ambiguity, positve affectivity, internal locus of control, and self-efficacy, will influence hospitality employees` resitance to change. The results supported hypotheses. Ultimately, we hope the results of this study provide propoer guidelines with hospitality managers and employees to decrease thiere resistance to change such as new IS implementation and thus increase their willingness to adopt in implementing new IS.
 Keywords
Information Systems;Resistance to Change;Tolerance for Ambiguity;Locus of Control;Self-Efficacy;Hospitality Industry;Organizational Empathy;
 Language
English
 Cited by
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