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Improvement through Analysis of Current Open Book Policy for the Korean CM at Risk
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 Title & Authors
Improvement through Analysis of Current Open Book Policy for the Korean CM at Risk
Park, Kyungmo; Kim, Changduk;
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 Abstract
CM at Risk has been introduced in Korea to keep up with the global standards of construction management and provide a higher quality of cm service in line with a rapid change of the construction industry recently. However, it is widely considered that more time would required to settle down the system due to a lack of understanding towards CM at Risk, shortage of reliability and low capability to manage and undertake CM at Risk. Therefore, this research is analyzed problems of contract types, open book policies, and contract conditions of 33 numbers of projects undertaken by a bespoke domestic construction management firm in this research. Moreover, this research is suggested a method to establish an open book policy of CM at Risk aiming a better customers satisfaction through staff training, simplifying and improving a payment system, and a way to settle down an open book policy by improving a performance management system on site. It`s expected that this research will contribute to a more competitive system with more dominating the market and a differentiation of the service so as clients to rely more on the CM at Risk.
 Keywords
CM at Risk;Open book policy;Customer satisfaction;Customers atisfaction investigation;
 Language
Korean
 Cited by
1.
비즈니스 모델 캠버스(BMC)를 이용한 시공책임형 CM 비즈니스 모델에 관한 연구,박경모;

한국건설관리학회논문집, 2016. vol.17. 3, pp.23-31 crossref(new window)
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