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The Effect of Consumer Cognition about Golf Wear Brand Sponsorship on Customer Loyalty
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 Title & Authors
The Effect of Consumer Cognition about Golf Wear Brand Sponsorship on Customer Loyalty
Kwon, Yoo Jin;
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This study focuses on influential relationships for consumer`s cognition about sponsorship, consumer-brand relationship, brand equity, customer satisfaction and customer loyalty. To accomplish it, a questionnaire survey (answered by 600 males and females over the age of 20) was conducted by an Internet Research Company from October to in 2011. The results of the analysis were: First, consumer`s cognition about sponsorship consisted of sponsorship interest, sponsorship importance, sponsor-sponsorship suitability, and sponsorship expectation. Consumer-brand relation consisted of personal attachment, trustful relationships and commitment relationships. Brand equity for golf wear consisted of three factors (brand awareness, brand image, perceived quality). Customer satisfaction and customer loyalty consisted of one factor. Second, the commitment relationship was influenced by sponsor-sponsorship suitability, sponsorship interest, sponsorship importance and sponsorship expectation. However, personal attachment was influenced by only sponsorship interest and sponsorship expectations. The trustful relationship was influenced by all factors of consumer cognition, except sponsorship interest. Customer loyalty was influenced by consumer`s cognition about sponsorship, consumer-brand relationship, brand equity and customer satisfaction. The leverage of consumer-brand relationship and consumer`s cognition for sponsorship was notably larger than others.
Consumer cognition about sponsorship;Consumer-brand relationship;Brand equity;Customer satisfaction;Customer loyalty;
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