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Awareness and Satisfaction of Health Insurance Coverage of Dental Scaling
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  • Journal title : Journal of dental hygiene science
  • Volume 15, Issue 5,  2015, pp.620-627
  • Publisher : the Korean Society of Dental Hygiene science
  • DOI : 10.17135/jdhs.2015.15.5.620
 Title & Authors
Awareness and Satisfaction of Health Insurance Coverage of Dental Scaling
Hwang, Youn-Jung; Cho, Young-Sik; Lee, Su-Young;
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The purpose of this study was to identify the factors associated with medical care utilization, the level of recognition, satisfaction, revisit and recommendation after implementing the expanded health insurance coverage of dental scaling. A questionnaire survey was conducted and analyzed among 608 adults living in Seoul and Gyeonggi-do April 1st to 30th, 2014. The results of the survey are as follows: 76.9% of the respondents know the expanded health insurance coverage, which is influenced by educational background and monthly income. The level of satisfaction, revisit and recommendation intention is affected meaningfully by educational background. Two factors, high school graduate or less and dental hygienist, meaningfully affect patients' satisfaction with scaling, and recommendation from others and Internet searching contribute to revisit. High school graduate or less is also one of the factors affecting the intention of recommendation, along with recommendation from others, Internet searching, scaling by a dental hygienist, and oral hygiene education before scaling. Summing up the results, patient's satisfaction and intention to recommend are high when dental hygienists provide oral hygiene instruction prior to scaling. This study suggests that dental hygienists help patients feel comfortable before treatment by building rapport with them. In addition, it is required that consistent efforts for quality improvement in scaling be sustained, that the patient's needs be identified to increase their satisfaction with scaling, and that studies to verify relevant factors be conducted.
Awareness;Health insurance;Dental scaling;
 Cited by
치석제거 건강보험 급여화에 관한 일부 지역 치과의료소비자의 인식 및 태도,천혜원;

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