Roles of Housing Management Support Center and Short-and Long-Term Development Plan Eun, Nan-Soon; Kwak, Do; Chae, Hae-Won; Jee, Eun-Young;
This study was carried out to offer direction to the Housing Management Support Center in terms of its key features and specific operational tasks. The research involved the property management office (n=35) and Resident Representatives of the apartment blocks (n=52). Advisory Services conducted a consumer survey, as well as a survey of expert interviews (n=15). Survey results were as follows: (1) the Managing Director and secretary residents were satisfied with the Diagnosis and Advisory services; (2) the administrative support services need to address housing issues, including a long-term repair plan and advice on using long-term repair reserves and "conflict resolution associated with public housing management"; and (3) there was a greater need for a "basic, common-sense Housing Management Information Base to provide services to the Resident Representatives of the apartment blocks". Based on the survey results, the main roles of the Housing Management Support Center are to act as a House of Commons Administrator to handle complaints with counseling, diagnosis and advice; to support the Resident Committees; to provide professional training, research, and investigation; to support community revitalization; to manage the business of guidance and inspection; to coordinate conflicts and disputes; to build a comprehensive source of information; and to build networks.
Housing Management Support Center;Management Diagnosis and Advisory Services;
Housing Authority (2014). Source of Council Housing Authority experts.
Housing Management Act (alternative) (2015.3)
Housing Management Support Center (2015). Housing Management Support Center internal data.
Our home with happiness Support Center (2014a). Just by management diagnostic report. Sejong: Ministry of Transportation.
Our home with happiness Support Center (2014b). Diagnosis and management consulting pilot project synthesis report. Sejong: Ministry of Transportation.
Our home with happiness Support Center (2015). 2014 management advisory services, comprehensive diagnostic report. Sejong: Ministry of Transportation.
The Ministry of Transportation press release (2014). Housing Master Plan 2014 announced.