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Measuring Importance of Online Apparel Stores' Design Attributes Using Three Different Methods
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  • Journal title : Fashion business
  • Volume 19, Issue 6,  2015, pp.127-138
  • Publisher : The Korean Society of Fashion Business
  • DOI : 10.12940/jfb.2015.19.6.127
 Title & Authors
Measuring Importance of Online Apparel Stores' Design Attributes Using Three Different Methods
Oh, Keunyoung; Lee, MiYoung;
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 Abstract
Due to the virtual nature of online businesses, online apparel stores need to enhance the consumer experience by utilizing store design attributes to provide their customers relevant and sufficient information. Since online apparel stores mainly communicate with their customers virtually and digitally, it is important to understand how consumers perceive and react to different design attributes commonly found on apparel stores' online websites. The purpose of this paper is to examine the importance of design attributes commonly found on online apparel stores' websites using three different importance measurements. The design attributes examined in this study include enlarged pictures, product detail pictures, product reviews by other buyers, coordinating items, and size measurement charts. The three different measurements used in this study include two direct measures and one indirect measure using conjoint analysis. Across the three different measures, both the men and women indicated that enlarged pictures represent the most important design attribute when they purchase clothes online followed by size measurement charts and they considered the availability of coordinating items the least important design attribute.
 Keywords
importance measure;rating-scale measure;first-choice measure;conjoint analysis;
 Language
English
 Cited by
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