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The Effects of Human Touch on Turnover Intention of Airport Ground Handling Employees
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 Title & Authors
The Effects of Human Touch on Turnover Intention of Airport Ground Handling Employees
Lee, Min-Hoo; Lee, Yung-Kil; Kim, Ki-Woong; Choi, Youn-Chul; Park, Sung-Sik;
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The purpose of this study is to examine the effects of human touch on turnover intention of ground handling employees at airport. Additionally, this study examines a comprehensive mediating effect of the work schedule and workload between human touch and turnover intention. To examine them, over 700 ground handling employees from six international airports of South Korea were surveyed using the simple random sampling method. The instrument for data collection was a questionnaire, and it was developed based on previous research results. The methodology adopted in this study is the structural equation modeling (SEM). According to SEM analysis, it was proven that both psychological and physical human touch have a significant effect on turnover intention of the employees. Work schedule played a mediating role among all three factors of human touch and turnover intention. However, workload has a mediating effect only between communication human touch and turnover intention. Based on the above findings, theoretical and practical implications are also discussed.
Human Touch;Turnover Intention;Work Schedule;Workload;Ground Handling;
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