Advanced SearchSearch Tips
The Impact Perceived Risk on User`s Trust and Continuance Intention in Mobile Payment Systems
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
The Impact Perceived Risk on User`s Trust and Continuance Intention in Mobile Payment Systems
Choi, Hun; Choi, Yoo-jung;
  PDF(new window)
Various services have been provided due to the recent development of IT technology and widespread usage of smartphones. In recent years, Fintech service that provides financial services through mobile devices has been the trending issue. However, mobile payment services haven`t been widely used. The risk factors that appear when users seek to utilize a service, in particular, is one of the biggest hinderance in the expansion of mobile payment services. The failure of gaining the trust of the consumers appear to be the continuing hinderance factor. Therefore this study is to analyse the impact of perceived risk factors on trust and continuance intention of mobile payment services. For the research purpose, we conducted survey and the research results show that most of perceived risk factors have influence on trust and continuance intention except on the impact of perceived financial risk on trust.
Mobile Payment systems;Perceived risk;Trust;Continuance intention;
 Cited by
T. Dahlberg, J. Guo, and J. Ondrus, "A critical review of mobile payment research", Electronic Commerce Research and Applications, vol. 14, no. 5, pp. 265-284, Sep-Oct. 2015. crossref(new window)

T. Zhou, "An empirical examination of continuance intention of mobile payment services", Decision Support Systems, vol. 54, no. 2, pp. 1085-1091, Jan. 2013. crossref(new window)

M. S. Featherman, and P. A. Pavlou, "Predicting e-service adoption: A perceived risk facets perspective," International Journal of Human-Computer Studies, vol. 9, no.4, pp. 451-474, Oct. 2003.

Y. Y. Yang, H. Liu, and B. Y. Li, "Understanding perceived risks in mobile payment acceptance", Industrial Management & Data Systems, vol. 115 no. 2, pp. 253-269, Mar. 2015. crossref(new window)

M.S. Featherman, and P.A. Pavlou, "Predicting e-services adoption: a perceived risk facts perceptive", International Journal of Human-Computer Studies, vol. 59, no. 4, pp. 451-474, Oct. 2003. crossref(new window)

H. Gewald, and J. Dibbern, "Risks and benefits of business process outsourcing: A study of transaction services in the German banking industry," Information & Management, vol. 46, no. 4, pp. 249-257, May 2009. crossref(new window)

P. E. Boksberger, B. Thomas, and L. Christian, "Multidimensional analysis of perceived risk in commercial air travel," Journal of Air Transport Management, vol. 13, no. 2, pp. 90-96, Mar. 2007. crossref(new window)

J. Cook, and T. Wall, "New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non-fulfillment", Journal of Occupational Psychology, vol.53, no. 1 pp. 39-52, Mar. 1980. crossref(new window)

D.H. McKnight, L.L. Cummings and N.L. Chervany, "Initial Trust Formation in New Organization Relationships," Academy of Management Review, vol. 23, no. 3, pp.473-490, Jul. 1998. crossref(new window)

C. W. Y. Kuo, and W. Deng, "The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services", Computers in Human Behavior, vol. 25, no. 4, pp.887-896, Jul. 2009. crossref(new window)