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A Study on the effects of Career Development Center Website Users` recognition on Contents Characteristics on User Responses
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 Title & Authors
A Study on the effects of Career Development Center Website Users` recognition on Contents Characteristics on User Responses
Seo, Da-hye; Kang, Hye-young;
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 Abstract
The purpose of this study aims to examine the effects of Career Development Center website users` recognition on contents characteristics (User Convenience, Information, Customer Service) on user responses (User Satisfaction, User Loyalty). According to the research result, first, Career Development Center of website contents characteristics explained 36.4% User satisfaction, it was affected significantly Information, User Convenience, and Customer Service in order. Second, Career Development Center of website contents characteristics explained 36.2% User loyalty, it was affected significantly Information, Customer Service, and User Convenience in order. Thus, it was important that Web site contents was improved the Users satisfaction and loyalty of Career Development Center Web site.
 Keywords
Customer Service;Information;User Convenience;User Loyalty;User Satisfaction;
 Language
Korean
 Cited by
1.
한국직업정보시스템(KNOW)의 개선방안에 관한 연구: 공과대학 진로교과목 수강생을 중심으로,강혜영;박가열;

대한공업교육학회지, 2015. vol.40. 2, pp.216-238
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