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A Study on the Service Quality Evaluation of Children`s Libraries Using LibQUAL+
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 Title & Authors
A Study on the Service Quality Evaluation of Children`s Libraries Using LibQUAL+
Seong, EunHye; Kim, Soojung;
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 Abstract
This study aims to measure the service quality of children`s libraries using LibQUAL+ and to analyze the effect of service quality on users` satisfaction. To do that, a survey was conducted with 210 users in three children`s libraries located in J city. In three service quality dimensions - `Affect of Service`, `Information Control`, and `Library as Place` - the users` perceived service level was less than the minimum service level, which implies that the current services should be improved immediately. It was also found that `Affect of Service` and `Library as Place` influenced the users` satisfaction. Based on the statistical results and the content analysis of the users` comments about the library services, this study suggests recommendations for improving library services in the children`s libraries.
 Keywords
children`s library;service quality;service evaluation;user satisfaction;LibQUAL+;
 Language
Korean
 Cited by
 References
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