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Instant Messenger-Facilitated Knowledge Sharing and Team Performance
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 Title & Authors
Instant Messenger-Facilitated Knowledge Sharing and Team Performance
Ou, Carol X.J.; Davison, Robert M.; Leung, Darren;
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The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n
Instant Messenger (IM);Computer-Mediated Communication (CMC);Knowledge Transfer;Knowledge Generation;Work Performance;
 Cited by
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