JOURNAL BROWSE
Search
Advanced SearchSearch Tips
Instant Messenger-Facilitated Knowledge Sharing and Team Performance
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
Instant Messenger-Facilitated Knowledge Sharing and Team Performance
Ou, Carol X.J.; Davison, Robert M.; Leung, Darren;
  PDF(new window)
 Abstract
The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.
 Keywords
Instant Messenger (IM);Computer-Mediated Communication (CMC);Knowledge Transfer;Knowledge Generation;Work Performance;
 Language
English
 Cited by
 References
1.
Argote, L., & Ingram, P. (2000). Knowledge transfer : A basis for competitive advantage in rirms. Organizational Behavior and Human Decision Processes, 82(1), 150-169. crossref(new window)

2.
Avrahami, D., & Hudson, S. E. (2006). Communication characteristics of instant messaging : Effects and predictions of interpersonal relationships. Proceedings of the 20th Anniversary Conference on Computer Supported Cooperative Work. ACM, New York, NY, 505-514.

3.
Bock, G. W., Zmud, R. W., Kim, Y. G., & Lee, J. N. (2005). Behavioral intention formation in knowledge sharing : Examining the roles of extrinsic motivators : Social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.

4.
Borgatti, S. P., Everett, M. G., & Freeman, L. C. (2002). Ucinet for Windows : Software for social network analysis. Harvard, MA : Analytic Technologies.

5.
Cantu, L. Z., Criado, J. R., & Criado, A. R. (2009). Generation and transfer of knowledge in IT-related SMEs. Journal of Knowledge, 13(5), 243-256. crossref(new window)

6.
Chin, W. W. (1998). Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), vii-xvi.

7.
Cho, H. K., Trier, M., & Kim, E. (2005). The use of instant messaging in working relationship development : A case study. Journal of Computer-Mediated Communication, 10(4). Available at Retrieved 2014.08.04. crossref(new window)

8.
Chow, W. S., & Chan, L. S. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information and Management, 45(7), 458-465. crossref(new window)

9.
Davenport, T. H., & Prusak, L. (1998). Working knowledge. Harvard Business School Press, Boston.

10.
Davison, R. M., Ou, C. X. J., & Martinsons, M. G. (2013). Information technology to support informal knowledge sharing. Information Systems Journal, 23(1), 89-109. crossref(new window)

11.
Deloitte. (2009). Resistance to change, budget constraints and cost-cutting delay new technologies into the workplace : Deloitte Poll. Available at Retrieved 2014.08.04.

12.
Freeman, L. C. (1978). Centrality in social networks : Conceptual clarification. Social Networks, 1(3), 215-239. crossref(new window)

13.
Garrett, R. K., & Danziger, J. N. (2007). IM = interruption management? Instant messaging and disruption in the workplace. Journal of Computer-Mediated Communication, 13(1). Available at Retrieved 2014.08.04.

14.
Gibbert, M., & Krause, H. (2002). Practice exchange in a best practice marketplace. In : T.H. Davenport & G.J.B. Probst (Eds), Knowledge Management Case Book : Siemens Best Practices, Publicis Corporate Publishing, Erlangen, Germany.

15.
Granovetter, M. S. (1973). The strength of weak ties. The American Journal of Sociology, 78(6), 1360-1380. crossref(new window)

16.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995) Multivariate data analysis with readings (4th ed.) Prentice Hall, Englewood Cliffs, N.J., USA.

17.
Hammer, M. (1984). Explorations into the meaning of social network interview data. Social Networks, 6(4), 341-371. crossref(new window)

18.
Hansen, M. T. (1999). The search-transfer problem : The role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, 44(1), 82-111. crossref(new window)

19.
Krackhardt, D. (1992). The strength of strong ties : The importance of philos in organizations. In N. Nohria & R. Eccles (Eds.), Networks and Organizations : Structures, Form and Action (pp. 216-239). Boston, MA : Harvard Business School Press.

20.
Levin, D. Z., & Cross, R. (2004). The strength of weak ties you can trust : The mediating role of trust in effective knowledge transfer. Management Science, 50(11), 1477-1494. crossref(new window)

21.
Levinthal, D., & Myatt, J. (1994). Co-evolution of capabilities and industry : A study of mutual fund processing. Strategic Management Journal, 15 (Special Issue), 45-62. crossref(new window)

22.
Li, D., Chau, P. Y. K., & Lou, H. (2005). Understanding individual adoption of instant messaging : An empirical investigation. The Journal of the Association for Information Systems, 6(4), 102-129.

23.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37. crossref(new window)

24.
Ou, C. X. J., & Davison, R. M. (2011). Interactive or interruptive : Instant messaging at work. Decision Support Systems, 52(1), 61-72. crossref(new window)

25.
Ou, C. X. J., Pavlou, P. A., & Davison, R. M. (2014). Swift guanxi in online marketplaces : The role of computer-mediated-communication technologies. MIS Quarterly, 38(1), 209-230 + A1-A24.

26.
Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research, 15(1), 37-60. crossref(new window)

27.
Quan-Haase, A., Cothrel, J., & Wellman, B. (2005). Instant messaging for collaboration : A case study of a high-tech firm. Journal of Computer-Mediated Communication, 10(4). Available at Retrieved 2014.08.04. crossref(new window)

28.
Reagans, R., & McEvily, B. (2003). Network structure and knowledge transfer : The effects of cohesion and range. Administrative Science Quarterly, 48(2), 240-267. crossref(new window)

29.
Roberts, J. (2000). From know-how to show-how : Questioning the role of information and communication technologies in knowledge transfer. Technology Analysis & Strategic Management, 12(4), 429-443. crossref(new window)

30.
Sabidussi, G. (1966). The centrality index of a graph. Psychometrika, 31(4), 581-603. crossref(new window)

31.
Scott, J. (1988). Social network analysis : A handbook. Sage Publications, London.

32.
Simon, H. A. (1991). Bounded rationality and organizational learning. Organization Science, 2(1), 125-134. crossref(new window)

33.
Soo, C., Devinney, T., Midgley, D., & Deering, A. (2002). Knowledge management : Philosophy, processes, and pitfalls. California Management Review, 44(4), 129-150. crossref(new window)

34.
Srivastava, A., Bartol, K. M., & Locke, E. A. (2006). Empowering leadership in management teams : Effects on knowledge sharing, efficacy, and performance. Academy of Management Journal, 49(6), 1239-1251. crossref(new window)

35.
Stasser, G., & Titus, W. (1985). Pooling of unshared information in group decision making : Biased information sampling during discussion. Journal of Personality and Social Psychology, 48(6), 1467-1478. crossref(new window)

36.
Szulanski, G. (1996). Exploring internal stickiness : Impediments to the transfer of best practices within the firm. Strategic Management Journal, 17(S2), 27-43. crossref(new window)

37.
Teigland, R. (2000). Communities of practice at an Internet firm : Netovation vs. on-time performance. In E. L. Lesser, M. A. Fontaine, & J. A. Slusher (Eds.), Knowledge and Communities : Resources for the Knowledge-Based Economy (pp. 151-178). Woburn, MA : Butterworth-Heinemann.

38.
Teigland, R., & Wasko, M. (2009). Knowledge transfer in MNCs : Examining how intrinsic motivations and knowledge sourcing impact individual centrality and performance. Journal of International Management, 15(1), 15-31.

39.
Tracey, P., Clark, G. L., & Lawton Smith, H. (2004). Cognition, learning and European regional growth : An agent-centred perspective on the "new" economy. Economics of Innovation and New Technology, 13(1), 1-18. crossref(new window)

40.
Wasserman, S., & Faust, K. (1994). Social network analysis : Methods and applications. Cambridge : Cambridge University Press.

41.
Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks : Collaborative work, telework, and virtual community. Annual Review of Sociology, 22, 213-238. crossref(new window)