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Statistical analysis of the emotional labor of firefighters using smart devices
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 Title & Authors
Statistical analysis of the emotional labor of firefighters using smart devices
Shin, Ji-Hun; Park, Bu-Yeon; Lee, Jae-Hong; Song, Sul-Kung;
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The introduction of multimedia 119-notification service utilizing smart devices causes firefighters to be more exposed to emotional labor. The purpose of this study is to investigate the effect of increased emotional labor of firemen on job satisfaction. As a result, the higher the emotional labor of firefighters is, the higher job stress (${\beta}
Firefighter;Smart Device;Emotion Labor;Job Satisfaction;
 Cited by
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