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Statistical analysis of the emotional labor of firefighters using smart devices
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 Title & Authors
Statistical analysis of the emotional labor of firefighters using smart devices
Shin, Ji-Hun; Park, Bu-Yeon; Lee, Jae-Hong; Song, Sul-Kung;
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 Abstract
The introduction of multimedia 119-notification service utilizing smart devices causes firefighters to be more exposed to emotional labor. The purpose of this study is to investigate the effect of increased emotional labor of firemen on job satisfaction. As a result, the higher the emotional labor of firefighters is, the higher job stress (, p=0.000) and social support(, p=0.000) are. But job satisfaction tends to be lower(, p=0.000). As they play an important role to protect the safety and property of citizens. their job satisfaction becomes the driving force of their duty. Therefore, we think that some systematic and substantial prevention curriculum to manage their emotional labor is required.
 Keywords
Firefighter;Smart Device;Emotion Labor;Job Satisfaction;
 Language
Korean
 Cited by
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