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Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment
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 Title & Authors
Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment
Hong, Seongsuk; Kwon, Myung Soon;
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 Abstract
Purpose: The study is to identify a correlation among hospital nurses' emotional labor, social support and organizational commitment and to analyze the effects on organizational commitment. Methods: The participants are 300 nurses working at two general hospitals located in Gyeonggi-do, who agreed to join the study. Data collection were done from July to September in 2014. The collected data are analyzed a descriptive statistic, t-test, ANOVA, test, Pearson's correlation coefficient, and multiple regression and SPSS/WIN 15.0 Program was used in the process. Results: Organizational commitment was negatively correlated with emotional works but it was positively correlated with social support. The factors affecting organizational commitment were informational support and evaluative support which were sub-domain of social support as well as level of emotional expression which was a sub-domain of emotional works, their positions and level of education. Conclusion: To increase the level of an organizational commitment, a method of coping in difficult situations and information relating to private assessments is recommended. Also, the organization should prepare a plan that members can properly manage their emotions face-to-face with clients.
 Keywords
Emotional labor;Social support;Organizational commitment;
 Language
Korean
 Cited by
1.
Narrative Exploration of Infertile Nurses' Experience of Natural Abortion, Journal of Korean Academy of Psychiatric and Mental Health Nursing, 2016, 25, 1, 58  crossref(new windwow)
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