JOURNAL BROWSE
Search
Advanced SearchSearch Tips
A Study on the Recognition of Users and Librarians of Obstructive Factors in Online Reference Services
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
A Study on the Recognition of Users and Librarians of Obstructive Factors in Online Reference Services
Noh, Younghee; Park, Hyejin; Shin, Youngji;
  PDF(new window)
 Abstract
The purpose of this study is to analyze related studies and domestic/international online reference cases, extract obstructive factors present in online reference services, and reveal whether or not there are differences in perception between the university librarian and the users. The results with respect to the failure of the resources revealed that while the user considers the quantitative / qualitative shortage of content as the greatest obstacle in the online reference service, librarians see the lack of human resources (Specialist Librarian / trained staff) in this light. Users think this is the least of the problems. In addition, other obstacles that are the most highly evaluated by librarians are, in order, the limitation of service because of copyright issues, the difficulty of information retrieval and complexity of methods of use, and a general lack of information in the reference services menu and missing information in the main menu. For the users the other most important obstacles were similar with the limitation of service because of copyright issues being highest, followed by the difficulty of access because of the confusion over service names, and the general lack of information in the reference services menu and missing information in the main menu.
 Keywords
Online Reference Service;Obstructive Factor;Librarian Recognition;User Recognition;
 Language
Korean
 Cited by
 References
1.
고아름. 2010. 국내 대학도서관의 협력형 디지털참고정보서비스 가이드라인 개발에 관한 연구. 한국정보관리학회 학술대회 논문집, 2010년 8월, 111-116.(Ko, Ah-Reum. 2010. "A Study on Developing the Guidelines for the Collaborative DigitalReference Service in Academic Libraries." In Proceedings of the 17th Conference of KoreanSociety for Information Management, August, 2010, 111-116.)

2.
고아름, 정은경. 2011. 대학도서관 디지털 참고정보서비스 가이드라인 개발에 관한 연구. 정보관리연구, 42(2): 23-41.(Ko, Ah-Reum and Chung Eun-Kyung. 2011. "A Study on the Development of DigitalReference Service Guidelines for Academic Libraries." Journal of information management,42(2): 23-41.)

3.
김달식. 2005. 대학도서관의 디지털 참고봉사에 관한 연구. 한국도서관.정보학회지, 36(2): 241-262.(Kim, Dar-Sig. 2005. "The Study on Digital Reference Services of University Libraries inKorea." Journal of Korean Library and Information Science Society, 36(2): 241-262.)

4.
김보람. 2007. 공공도서관의 디지털참고봉사에 관한 연구: 서울지역 공/구립 도서관을 대상으로. 석사학위논문, 한양대학교 교육대학원 사서교육전공.(Kim, Bo Ram. 2007. Studies of Digital Reference Service of Public Library: Based on Public/Private Libraries in Seoul Region. M.A. thesis, Major in Education of Librarianship, GraduateSchool of Education, Hanyang University, Korea.)

5.
김석영. 2002. 디지털참고정보서비스의 최근 개발동향. 정보관리학회지, 19(4): 213-232.(Kim, Sukyoung. 2002. "Recent Developments and Trends on Digital Reference Service."Journal of the Korean Society for Information Management, 19(4): 213-232.)

6.
김휘출. 2003. 통합형디지털참고봉사를 위한 기반 연구: 대학도서관을 중심으로. 한국문헌정보학회지, 37(2): 169-186.(Kim, Hwi-Chool. 2003. "A Study on Preparation for Collaborative Digital Reference Servicein Korea University Libraries." Journal of the Korean Society for Library and InformationScience, 37(2): 169-186.)

7.
문정순. 1997. 전자우편과 전자게시판을 활용한 대학도서관 전자참고 서비스. 도서관학논집, 26: 541-573.(Moon, Jung-Soon. 1997. "The Electronic Refernce Services in University Libraries ApplyingE-mail and Electronic Bulletin Board." Journal of Korean Library and Information ScienceSociety, 26: 541-573.)

8.
문정순. 1999. 웹 기반 참고정보원 사이트의 구축에 관한 연구. 한국도서관.정보학회지, 30(4): 229-253.(Moon, Jung Soon. 1999. "A Study on Building a Web-based Reference Resources Site." Journalof Korean Library and Information Science Society, 30(4): 229-253.)

9.
박희진, 박성재. 2013. 내용분석을 통한 대학도서관 디지털 참고정보서비스(전자게시판) 활성화에 관한 연구. 정보관리학회지, 30(4): 175-193.(Park, Hee-Jin and Park, Sung-Jae. 2013. "A Study on the Digital Reference Service usingElectronic Bulletin Boards in Academic Libraries through Content Analysis." Journal of theKorean Society for Information Management, 30(4): 175-193.)

10.
송재술, 신정아. 2013. 경기도 공공도서관 협력형 전자정보 서비스에 관한 연구. 한국문헌정보학회지, 47(3): 207-226.(Song, Jae-Sul and Shin, Jeong-A. 2013. "A Study on Collaborative Digital Information Service for Gyeonggi-Do Public Libraries." Journal of the Korean Society for Library andInformation Science, 47(3): 207-226.)

11.
신이정. 2005. 대학도서관의 디지털 정보봉사에 관한 현황 비교 연구. 석사학위논문, 한양대학교 교육대학원 사서교육전공.(Shin, Yi Jung. 2005. "A Comparative Study on the Digital Information Services providedby University Libraries." M.A. thesis, Major in Education of Librarianship, Graduate Schoolof Education, Han-yang University, Korea.)

12.
윤인순. 2002. 대학도서관 전자게시판을 이용한 온라인 전자참고서비스에 관한 연구. 석사학위논문, 중앙대학교 교육대학원 교육학과 사서교육전공.(Yoon, In Soon. 2003. A Study of Online Electronic Reference Service in University Librariesin Terms of Electronic Bulletin Board Usage. Ph.D. diss., Major in Librarianship Education,Graduate School of Education, Chung-ang University, Korea.)

13.
이향숙. 2006. 국내 공공도서관의 디지털 참고서비스 모형에 관한 연구. 석사학위논문, 중앙대학교 교육대학원 교육학과 사서교육전공.(Lee, Hyang-Sook. 2006. A Study on the Model of Digital Reference Services of PublicLibraries. M.A. thesis, Major in Library and Information Science, Graduate School of Education,Chung-ang University, Korea.)

14.
장혜란. 2003. 대학도서관의 디지털참고봉사 제공 및 이용 분석. 정보관리학회지, 20(4): 49-66.(Chang, Hye Rhan. 2003. "Analysis of Digital Reference Services in Korea Academic Libraris."Journal of the Korean Society for Information Management, 20(4): 49-66.)

15.
차미경, 김수정. 2006. 공공도서관 가상참고봉사 협력모형개발을 위한 연구. 한국문헌정보학회지, 40(4): 367-383.(Cha, Mikyeong and Kim, Soo-Jeong. 2006. "A Study on the Cooperation Model for VirtualReference Service in Public Libraries." Journal of the Korean Society for Library andInformation Science, 40(4): 367-383.)

16.
Bushallow-Wilbur, L., DeVinney, G. and Whitcomb, F. 1996. "Electronic Mail Reference Service: A study." RQ, 35(3): 359-371. crossref(new window)

17.
Chowdhury, G. G. 2002. "Digital Libraries and Reference Services: Present and Future." Journal of documentation, 58(3): 258-283. crossref(new window)

18.
Ferguson, C. D. and Bunge, C. A. 1997. "The Shape of Services to Come: Values-Based Reference Service for the Largely Digital Library." College & Research Libraries, 58(3): 252-265. crossref(new window)

19.
Gray, S. M. 2000. "Virtual Reference Services: Directions and Agendas." Reference & User Services Quarterly, 39(4): 365-375.

20.
Lee, S., Kim, H. and Choe, H. 2013. "An Evaluation of Applying Knowledge Base to Academic Information Service." International Journal of Knowledge Content Development & Technology, 3(1): 81-95. crossref(new window)

21.
LISWiki. Chat Reference Libraries. [online] [cited 2015. 11. 1.]

22.
Mizrachi, D. 2013. "Individuality and Diversity among Undergraduates' Academic Information Behaviors: An Exploratory Study." International Journal of Knowledge Content Development & Technology, 3(2): 29-42. crossref(new window)

23.
Noh, Y. et al. 2011. "An Analysis of User Satisfaction of K University's Library Service." International Journal of Knowledge Content Development & Technology, 1(1): 61-79. crossref(new window)

24.
Sloan, B. 1998. "Electronic Reference Services: Some Suggested Guidelines." Reference & User Services Quarterly, 77-81.

25.
Weise, F. O. and Borgendale, M. 1986. "EARS: Electronic Access to Reference Service." Bulletin of the Medical Library Association, 74(4): 300-304.