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A Development of Service Quality Evaluation Criteria for Academic Libraries in Korea
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 Title & Authors
A Development of Service Quality Evaluation Criteria for Academic Libraries in Korea
Lee, Eung-Bong;
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 Abstract
This study aims to draw implications on development of service quality evaluation criteria for academic libraries in Korea. First, this study review recent academic research trends on service quality evaluation criteria for academic libraries. Second, This paper diagnosed result of 'the pilot evaluation of academic libraries in Korea' conducted from 2010 and 2011 and prospect the direction on the evaluation of academic library according to 'Library Promotion Act' established in march 27, 2015. Finally, this article was performed comparative analysis of studies or criteria on service quality evaluation for academic libraries.
 Keywords
Academic Library;University Library;College Library;Service Quality;Quality Evaluation;Evaluation Criteria;Development of Evaluation Model;
 Language
Korean
 Cited by
 References
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