JOURNAL BROWSE
Search
Advanced SearchSearch Tips
A Study on the Empirical Evaluation of Quality Factor on Library Service for the Disabled
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
A Study on the Empirical Evaluation of Quality Factor on Library Service for the Disabled
Bae, Kyung-Jae;
  PDF(new window)
 Abstract
This study intends to review the quality factors of library service for the disabled using user-centered approach. For the empirical review of quality factors, Nine quality factors were drawn after analyzing the current library service quality factors and the standards of library service for the disabled. Using these factors, The survey for identifying importance of factors and the qualitative evaluation of service cases were performed in this study. As a result of this survey, the most critical but relatively weak quality factors were facility, collection and staff factors. And the qualitative evaluation results of service cases indicated that the reading culture program and the information service factors were critical.
 Keywords
Library Service for the Disabled;Library Service Quality Factor;Empirical Evaluation;Case Study;
 Language
Korean
 Cited by
 References
1.
국립장애인도서관지원센터. 2009. 도서관장애인서비스 기준 및 지침. 서울: 국립장애인도서관지원센터. (National Library Supporting Center for the Disabled of Korea. 2009. Standards and Guidelines for Library Service for the Disabled. Seoul: National Library Supporting Center for the Disabled of Korea.)

2.
국립중앙도서관. 2008. 2008년도 제1회 장애인도서관서비스 운영사례집. 서울: 국립중앙도서관. (National Library of Korea. 2008. 2008 1st The Outstanding Casebook of Library Service for Individuals with Disabilities. Seoul: National Library of Korea.)

3.
국립중앙도서관. 2009. 2009년도 제2회 장애인도서관서비스 운영사례집. 서울: 국립중앙도서관. (National Library of Korea. 2009. 2009 2nd The Outstanding Casebook of Library Service for Individuals with Disabilities. Seoul: National Library of Korea.)

4.
국립중앙도서관. 2010a. 2010년도 제3회 장애인도서관서비스 우수사례집. 서울: 국립중앙도서관. (National Library of Korea. 2010a. 2010 3rd The Outstanding Casebook of Library Service for Individuals with Disabilities. Seoul: National Library of Korea.)

5.
국립중앙도서관. 2010b. 장애인도서관서비스 평가지표 및 기준연구. 서울: 국립중앙도서관. (National Library of Korea. 2010b. A Study on the Evaluation Index and Guidelines of Library Service for People with Disability. Seoul: National Library of Korea.)

6.
국립중앙도서관. 2011. 2011년도 제4회 장애인도서관서비스 우수사례집. 서울: 국립중앙도서관. (National Library of Korea. 2011. 2011 4th The Outstanding Casebook of Library Service for Individuals with Disabilities. Seoul: National Library of Korea.)

7.
국립중앙도서관. 2012. 2012년도 제5회 장애인도서관서비스 우수사례집. 서울: 국립중앙도서관. (National Library of Korea. 2012. 2012 5th The Outstanding Casebook of Library Service for Individuals with Disabilities. Seoul: National Library of Korea.)

8.
국립중앙도서관. 2015. 2015년 도서관장애인서비스 현황조사. 서울: 국립중앙도서관. (National Library of Korea. 2015. 2015 National Library Disability Services Survey. Seoul: National Library of Korea.)

9.
김영기, 이연옥. 2008. 도서관의 장애인서비스 기준 및 지침의 구성요소 도출에 관한 연구. 한국문헌정보학회지, 42(2): 87-108. (Kim, Young-Ki and Lee, Yeon-Ok. 2008. "Constituents Analysis of Standards and Guidelines of Library Service for People with Disability." Journal of the Korean Society for Library and Information Science, 42(2): 87-108.)

10.
배경재. 2015. 공공도서관 장애인서비스 기준의 현황 및 과제. 한국문헌정보학회지, 49(4): 379-400. (Bae, Kyung-Jae. 2015. "The Current Status and Issues of the Standards of the Public Library Service for the Disabled." Journal of the Korean Society for Library and Information Science, 49(4): 379-400.)

11.
이상복. 1998. 도서관의 이용자중심 서비스 질 평가와 측정에 관한 이론적 고찰. 한국문헌정보학회지, 32(3): 265-280. (Lee, Sang-Bok. 1998. "A Study on Evaluation and Measures of User-based Service Quality for Libraries." Journal of the Korean Society for Library and Information Science, 32(3): 265-280.)

12.
이응봉. 2015. 도서관 서비스 품질 평가 연구에 대한 비교.분석. 한국문헌정보학회지, 49(1): 89-111. (Lee, Eung-bong. 2015. "A Comparative Analysis of Studies on the Service Quality Evaluation of Libraries in Korea." Journal of the Korean Society for Library and Information Science, 49(1): 89-111.)

13.
ASCLA. 2011. NLS Technical Circulars Revised Standards and Guidelines of Service. [online] [cited 2016. 4. 1.]

14.
Brophy, P. 2006. Measuring library performance. London: Facet Publishing. 재인용: 심원식, 이은철. 2013. LibQUAL+를 활용한 국내 대학도서관 서비스 품질 측정 사례 조사. 정보관리학회지, 30(2): 245-268.

15.
Cook, C. and Heath, F. 2001. "Users' Perceptions of Library Service Quality: A LibQUAL+: Qualitative Study." Library Trends, 49(4): 548-584.

16.
IFLA. 2005. Libraries for the Blind in the Information Age Guidelines for Development. Hague: International Federation of Library Associations and Institutions, IFLA Professional Reports: 86.

17.
Kwak, Seung-Jin and Bae, Kyung-Jae. 2009. "Ubiquitous Library Usability Test for the Improvement of Information Access for the Blind." The Electronic Library, 27(4): 623-639. crossref(new window)

18.
Parasuraman, A., Zeithamal, V. and Berry, L. 1985. "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing, 49(4): 41-50.

19.
Parasuraman, A., Zeithamal, V. and Berry, L. 1988. "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality." Journal of Retailing, 64(1): 12-40.