Advanced SearchSearch Tips
The Development of a Client Satisfaction Questionnaire on Multicultural Family Support Services
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
  • Journal title : Korean Journal of Child Studies
  • Volume 37, Issue 3,  2016, pp.95-110
  • Publisher : Korean Association of Child Studies
  • DOI : 10.5723/kjcs.2016.37.3.95
 Title & Authors
The Development of a Client Satisfaction Questionnaire on Multicultural Family Support Services
Kim, Kyoung Eun; Lim, Jung Ha; Kang, Bogchong; Jo, Eun Young;
  PDF(new window)
Objective: The purpose of this study was to develop and examine the psychometric properties of the Client Satisfaction Questionnaire on multicultural family support services. Methods: The Client Satisfaction Questionnaire was designed to address key elements of the client`s satisfaction with the services (i.e., family education, gender equality education, human right education, and social integration education) provided for multicultural families. The nationwide data were collected from 5,335 clients who participated in family education, 4,582 clients who participated in gender equality education, 4,777 clients who participated in human right education, and 5,547 clients who participated in social integration education at the multicultural family support center. Results: In general, the psychometric properties of the Client Satisfaction Questionnaire were satisfactory. Specifically, social validity was supported by 13 professors and local multicultural service center professionals and construct validity was tested and confirmed using a series of exploratory and confirmatory factor analyses. The split-half reliability and internal consistency of the questionnaire were also highly acceptable. Conclusion: The sound psychometric properties of the Client Satisfaction Questionnaire indicates that the it can be a useful tool for evaluating client satisfaction with the services provided by multicultural family support centers.
multicultural family support service;Client Satisfaction Questionnaire;psychometric property;scale development;
 Cited by
Attkisson, C., & Greenfield, T. K. (1996). The Client Satisfaction Questionnaire (CSQ) Scales and the Service Satisfaction Scale-30 (SSS-30). In L. L. Sederer & B. Dickey (Eds.), Outcome assessment in clinical practice (pp. 120-127). Baltimore, MD: Williams & Wilkins.

Geron, S. M. (1998). Assessing the satisfaction of older adults with long-term care services: Measurement and design challenges for social work. Research on Social Work Practice, 8(1), 103-119. doi:10.1177/104973159800800108 crossref(new window)

Kapp, S. A., & Propp, J. (2002). Client satisfaction methods: Input from parents with children in foster care. Child and Adolescent Social Work Journal, 19(3), 227-245. doi:10.1023/A:1015580015223 crossref(new window)

Kerssens, J., & Yperen, E. (1996). Patient's evaluation of dietetic care: testing a cognitive attitude approach. Patient Education and Counseling, 27(3), 217-226. doi:10.1016/0738-3991(95)00815-2 crossref(new window)

McMurtry, S. L., & Hudson, W. W. (2000). The Client Satisfaction Inventory: Results of an initial validation study. Research on Social Work Practice, 10(5), 644-663. Retrieved from crossref(new window)

Pascoe. G. C. (1983). Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning, 6(3-4), 185-210. doi: 10.1016/0149-7189(83)90002-2 crossref(new window)

Reid, P. N., & Gundlach, J. H. (1984). A scale for the measurement of consumer satisfaction with social services. Journal of Social Service Research, 7(1), 37-54. doi:10.1300/J079v07n01_03 crossref(new window)

Choi, I. S., & Ryu. J. S. (2006). Community Welfare. Seoul, Korea: Seoul National University Press.

Hwang, J.-M. (2015). Reconsidering domestic violence against marriage-migrant women in Korea: From vulnerability to human security. Journal of Korean Women's Studies, 31(4), 1-39. Retrieved form

Kim, H. (2015). The roles of multi-cultural family support centers for employment of marriage immigrants. Journal of the International Network for Korean Language and Culture, 12(2), 75-95. doi:10.15652/ink.2015.12.2.075 crossref(new window)

Kim, H.-W., & Lim, C.-H. (2012). A study on the influence of multicultural family support services on the marital efficacy of marriage migrant women. Korean Journal of Family Welfare, 17(3), 27-53. Retrieved from

Kim, J. Y., & Choi, H.-S. (2011). A study on violation of human right of international marriage migrant women. Seoul: Korean Institute of Criminology.

Kim, K. E., Lim, J., Min, S. H., Kim, L. J., & Kang, B. C. (2013). The development and validation of a client satisfaction questionnaire on the multicultural family support service. The Korean Journal of the Human Development, 20(3), 119-142. Retrieved from

Kim, K. O. (2010). A study on the influence factors to social integration of foreign wives (Unpublished doctoral dissertation). Mokpo National University, Muan, Korea.

Korean Institute for Healthy Family. (2012). The development of a Client Satisfaction Questionnaire on the Multicultural Family Support Service. Seoul: Korean Institute for Healthy Family.

Lee, S.-J., & Kim, A. (2013). Effects of multicultural support centers on empowerment for marriage migrant women. Family and Culture, 25(2), 234-269. Retrieved from crossref(new window)

Ministry of Gender Equality and Family. (2012). Guidelines for Multicultural Family Support Center in 2012. Retrieved from currentPage=6&key_type=&key=&search_start_date=&search_end_date=&class_id=0&idx=641740

Ministry of Gender Equality and Family. (2015). Guidelines for Multicultural Family Support Center in 2015 (Publication No. 11-1383000-000250-10). Retrieved from

Moon, H.-J., Choi, Y. K., & Seo, S.-J. (2009). Children in Korean Multi-cultural Families. Korean Journal of Child Studies, 30(6), 85-97. Retrieved from

Park, K. H., & Cheong, Y. S. (2001). Research methods on civil service evaluation indicators on citizen satisfaction. The Proceedings of 2001 Conference of the Korean Association for Public Administration 2001, 197-212. Retrieved from

Park, Y. (2013). A study on the factors influencing the family strengths of married immigrant women: Focusing on family stress and acculturative stress (Unpublished doctoral dissertation). Hanyoung Theological University, Seoul, Korea.

Song, H., & Park. J. Y. (2011). A study on the application of a meta-evaluation approach for the development of an evaluation scale for multicultural family support services. Journal of Korean Family Resource Management Association, 15(3), 43-62. Retrieved from