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A study on the Work Process of Hotels and Residence Hotels effect on the Employee Satisfaction and Customer Satisfaction
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 Title & Authors
A study on the Work Process of Hotels and Residence Hotels effect on the Employee Satisfaction and Customer Satisfaction
Kim, Hyo-Kyung; Moon, Jae-Young;
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 Abstract
The objective of this research is to find out how work process influences employee satisfaction, and customer satisfaction to compare hotels and residence hotels in Korea structured equation model. Many previous researches suggested that residence hotels similar hotel because residence hotels service based on the hotel service. As a results, all hypnotists are accepted. Work process positive influence on the employee satisfaction and customer satisfaction and employee satisfaction and customer satisfaction positive influence on hotels and residence hotels results as well. this results show that residence hotels service the same as hotel service in Korea. This mean residence hotels are providing stay a long time, expansion of rooms, hallmark and others based on hotel service.
 Keywords
Hospital;Residence Hotel;Work Process;Employee Satisfaction;Customer Satisfaction;Fusion of Hotel and Residence Hotel;
 Language
Korean
 Cited by
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