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Emergency dispatching based on automatic speech recognition
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  • Journal title : Phonetics and Speech Sciences
  • Volume 8, Issue 2,  2016, pp.31-39
  • Publisher : The Korean Society of Speech Sciences
  • DOI : 10.13064/KSSS.2016.8.2.031
 Title & Authors
Emergency dispatching based on automatic speech recognition
Lee, Kyuwhan; Chung, Jio; Shin, Daejin; Chung, Minhwa; Kang, Kyunghee; Jang, Yunhee; Jang, Kyungho;
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 Abstract
In emergency dispatching at 119 Command & Dispatch Center, some inconsistencies between the `standard emergency aid system` and `dispatch protocol,` which are both mandatory to follow, cause inefficiency in the dispatcher`s performance. If an emergency dispatch system uses automatic speech recognition (ASR) to process the dispatcher`s protocol speech during the case registration, it instantly extracts and provides the required information specified in the `standard emergency aid system,` making the rescue command more efficient. For this purpose, we have developed a Korean large vocabulary continuous speech recognition system for 400,000 words to be used for the emergency dispatch system. The 400,000 words include vocabulary from news, SNS, blogs and emergency rescue domains. Acoustic model is constructed by using 1,300 hours of telephone call (8 kHz) speech, whereas language model is constructed by using 13 GB text corpus. From the transcribed corpus of 6,600 real telephone calls, call logs with emergency rescue command class and identified major symptom are extracted in connection with the rescue activity log and National Emergency Department Information System (NEDIS). ASR is applied to emergency dispatcher`s repetition utterances about the patient information. Based on the Levenshtein distance between the ASR result and the template information, the emergency patient information is extracted. Experimental results show that 9.15% Word Error Rate of the speech recognition performance and 95.8% of emergency response detection performance are obtained for the emergency dispatch system.
 Keywords
automatic speech recognition;emergency dispatching;word segmentation;semantic analysis;
 Language
Korean
 Cited by
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