JOURNAL BROWSE
Search
Advanced SearchSearch Tips
The Effect of Technostress on Counterproductive Work Behavior
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
The Effect of Technostress on Counterproductive Work Behavior
Lee, Jaekang; Park, Taekyung;
  PDF(new window)
 Abstract
Due to advances in information and communication technologies (ICTs) and the advent of the Smartphone, people have access to the internet and can work at any time and any where. These are however likely to cause negative effects such as the personal information leakage and invasion of privacy. Caused by negative aspects of ICTs, the stress is so-called technostress. Recently, it is reported that managers tend to task order to their subordinates using an SNS or mobile messenger on a real-time basis after office hours or even on holiday, leading to a sharp increase in technostress. While previous studies of stress indicate that it is associated with the counter-productive work behavior (CWB), no empirical evidence has shown about the relationship between technostress and CWB. This study aims to explore the effect of technostress on CWB. In addition, it seeks to clarify the moderating effect of leader-member exchange(LMX) in this relationship. Drawing on literature regarding technostress and CWB, hypotheses are developed and tested with the sample of 101 using regression analyses. Results show that technostress has a significantly positive effect on CWB, but LMX has an insignificant moderating effect in the relationship between technostress and CWB. Implications and limitations with suggestions for future studies are presented.
 Keywords
Technostress;CWB;LMX;
 Language
Korean
 Cited by
 References
1.
Aiken, L.S. and S.G. West, Multiple Regression : Testing and Interpreting Interactions, CA, Sage Publications, 1991.

2.
Aquino, K., M.U. Lewis, and M. Bradfield, "Justice Constructs, Negative Affectivity, and Employee Deviance : A Proposed Model and Empirical Test", Journal of Organizational Behavior, Vol.20, No.7, 1999, 1073-1091. crossref(new window)

3.
Ashforth, B.E., G.E. Kreiner, and M. Fugate, "All in a Day's Work : Boundaries and Micro Role Transitions", Academy of Management Review, Vol.25, No.3, 2000, 472-491.

4.
Ayyagari, R., V. Grover, and P. Russell, "Technostress : Technological Antecedents and Implications", Mis Quarterly, Vol.35, No.4, 2011, 831-858.

5.
Chae, Y.J. and S.J. Yoon, "Integration or Segmentation? Balancing Work and Life Via Boundary Work", Korean Journal of Management, Vol.20, No.2, 2012, 109-165.(채연주, 윤세준, "통합과 분리 : 경계활동으로 살펴본 일과 삶의 균형", 인사.조직연구, 제20권, 제2호, 2012, 109-165.)

6.
Chen, P.Y. and P.E. Spector, "Relationships of Work Stressors with Aggression, Withdrawal, Theft and Substance Use : An Exploratory Study", Journal of Occupational and Organizational Psychology, Vol.65, No.3, 1992, 177-184. crossref(new window)

7.
Cheong, J.H. and M.C. Park, "Mobile Internet Acceptance in Korea", Internet Research, Vol.15, No.2, 2005, 125-140. crossref(new window)

8.
Giacalone, R.A. and J. Greenberg, Antisocial Behavior in Organizations, Thousand Oaks, CA : Sage, 1997.

9.
Fox, S. and P.E. Spector, "A Model of Work Frustration-Aggression", Journal of Organizational Behavior, Vol.20, No.6, 1999, 915-931. crossref(new window)

10.
Fox, S., P.E. Spector, and D. Miles, "Counter-productive Work Behavior(CWB) in Response to Job Stressors and Organizational Justice : Some Mediator and Moderator Tests for Autonomy and Emotions", Journal of Vocational Behavior, Vol.59, No.3, 2001, 291-309. crossref(new window)

11.
Graen, G.B. and M. Uhl-Bien, "Relationship-based Approach to Leadership : Development of Leader-member Exchange(LMX) Theory of Leadership over 25 Years : Applying a Multi-level Multi-domain Perspective", Leadership Quarterly, Vol.6, No.2, 1995, 219-247. crossref(new window)

12.
Gruys, M.L. and P.R. Sackett, "Investigating the Dimensionality of Counterproductive Work Behavior", International Journal of Selection and Assessment, Vol.11, No.1, 2003, 30-42. crossref(new window)

13.
Han, K.H., "The Moderating Effects of Negative Affectivity on the Relationship between Organizational Justice and Counterproductive Behavior", Journal of Organization and Management, Vol.28, No.4, 2004, 57-84.(한광현, "조직공정성이 반생산적 과업행동에 미치는 영향-부정적 감정성향의 조절효과를 중심으로", 인사관리 연구, 제28권, 제4호, 2004, 57-84.)

14.
Han, K.H., "A Study on the Relationship between Organizational Justice, Trust, and Counterproductive Work Behavior", of Business Administration, Vol.19, No.2, 2006, 679-702.(한광현, "조직공정성과 신뢰 및 반생산적 과업행동의 관련성에 대한 연구", 대한경영학회지, 제19권, 제2호, 2006, 679-702.)

15.
Han, K.H., "Multi-dimensional Approach of the Determinants and Moderators on Production Employees' Counter-productive Work Behavior", Korean Journal of Business Administration, Vol.21, No.6, 2008, 2771-2798.(한광현, "생산직 근로자들의 반생산적 과업행동 결정요인 및 조절변인에 대한 다원적 접근", 대한경영학회지, 제21권, 제6호, 2008, 2771-2798.)

16.
Jin, S.H., D.G. Lee, and S.J. Lee, "The Influence of Technostress and Antismart on Smartphones", Journal of Digital Convergence, Vol.10, No.10, 2012, 187-195.(진수향, 이동건, 이상준, "테크노스트레스와 안티스마트가 스마트폰 사용에 미치는 영향에 관한 연구", 디지털융복합연구, 제10권, 제10호, 2012, 187-195.)

17.
Kim, D.S., "Korean Workers Do Other Things during Most of Work Hours", joseilbo, 2013.(김대성, "한국 직장인 근무시간의 절반이상 '딴짓'", 조세일보, 2013. 4. 8.)

18.
Kwag, S.H. and M.H. Kim, "A Study on Effects of Psychological Contract Violation on Counterproductive Work Behavior : The Mediating Role of Trust", Korean Journal of Business Administration, Vol.23, No.4, 2010, 2219-2249.(곽선화, 김미희, "심리적 계약위반이 반생산적 과업행동에 미치는 영향에 관한 연구 : 신뢰를 중심으로", 대한경영학회지, 제23권, 제4호, 2010, 2219-2249.)

19.
Lee, H.Y., "The Head of the Team Order Using Kakaotalk : It Is like a Prison under Direction around the Clock", asiae, 2014.(이혜영, "'팀장님은 카톡 중' ${\cdots}$ 24시간 지시에 감옥이 따로 없다", 아시아경제, 2014.)

20.
Neuman, J.H. and R.A. Baron, "Workplace Violence and Workplace Aggression : Evidence Concerning Specific Forms, Potential Causes, and Preferred Targets", Journal of Management, Vol.24, No.3, 1998, 391-419.

21.
Nippert-Eng, C.E., Home and Work; Negotiation Boundaries through everyday life, The University of Chicago Press, 1996.

22.
Nunnally, J.A., Psychometric Theory, McGraw-Hill, New York, NY, 1967.

23.
Park, J.P. and Y.E. Choi, "Technostress Creators and Its Influence on Employees in Organizations", Journal of Information Technology Services, Vol.12, No.2, 2013, 55-71.(박종필, 최영은, "조직 구성원들의 테크노스트레스 형성과 영향에 관한 연구", 한국IT서비스학회지, 제12권, 제2호, 2013, 55-71.)

24.
Park, S.R., "Eight in Every Ten Smart Phone Users Use LTE", WOW TV, 2014.(박상률, "스마트폰 10중 8명이 LTE 이용", WOW 한국경제TV, 2014.)

25.
Penney, L.M. and P.E. Spector, "Narcissism and Counterproductive Work Behavior : Do Bigger Egos Mean Bigger Problems?", International Journal of Selection and Assessment, Vol.10, No.1/2, 2002, 1126-1134.

26.
Podsakoff, P.M. and D.W. Organ, "Self-reports in Organizational Research : Problems and Prospects", Journal of Management, Vol.12, No.4, 1986, 531-544.

27.
Ragu-Nathan, T.S., M. Tarafdar, B.S. Ragu-Nathan, and Q. Tu, "The Consequences of Technostress for End Users in Organizations : Conceptual Development and Empirical Validation", Information Systems Research, Vol.19, No.4, 2008, 417-433. crossref(new window)

28.
Robinson, S.L. and R.J. Bennett, "A Typology of Deviant Workplace Behaviors : A Multidimensional Scaling Study", Academy of Management Journal, Vol.38, No.2, 1995, 555-572. crossref(new window)

29.
Sin, H.Y., "An Empirical Study on Information Security Behavior Intent of Smartphone Users", Ph.D. Dissertation of Yeungnam University, 2012.(신호영, "스마트폰 이용자들의 정보보안 행위의도에 관한 실증연구", 영남대학교 박사학위논문, 2012.)

30.
Spector, P.E. and S. Fox, "An Emotion-centered Model of Voluntary Work Behavior : Some Parallels between Counterproductive Work Behavior and Organizational Citizenship Behavior", Human Resource Management Review, Vol.12, No.2, 2002, 269-292. crossref(new window)

31.
Tarafdar, M., Q. Tu, B.S. Ragu-Nathan, and T.S. Ragu-Nathan, "The Impact of Technostress on Role Stress and Productivity", Journal of Management Information Systems, Vol. 24, No.1, 2007, 301-328. crossref(new window)

32.
Tarafdar, M., Q. Tu, and T.S. Ragu-Nathan, "Impact of Technostress on End-User Satisfaction and Performance", Journal of Management Information Systems, Vol.27, No.3, 2010, 303-334. crossref(new window)

33.
Watson, D., L.A. Clark, and A. Tellegen, "Development and Validation of Brief Measures of Positive and Negative Affect : The PA NAS Scales", Journal of Personality and Social Psychology, Vol.56, No.6, 1988, 1063-1070.

34.
Yim, M.S. and K.H. Han, "An Investigation of Causes and Effects of Technostress Creators", The Journal of Digital Policy and Management, Vol.11, No.10, 2013, 31-45.(임명성, 한군희, "테크노스트레스 유발 요인의 원인과 영향에 대한 연구", 한국디지털정책학회, 제11권, 제10호, 2013, 31-45.)