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Evaluation of Patients` Queue Environment on Medical Service Using Queueing Theory
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 Title & Authors
Evaluation of Patients` Queue Environment on Medical Service Using Queueing Theory
Yeo, Hyun-Jin; Bak, Won-Sook; Yoo, Myung-Chul; Park, Sang-Chan; Lee, Sang-Chul;
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Purpose: The purpose of this study is to develop the methods for evaluating patients` queue environment using decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patients waiting time for medical service. This study translates hospital physical data process to logical process to adapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waiting time and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitution nodes through the queueing theory. Revealing the hospital patients` queue environment, this study has several limitations such as lack of various case and factors.
Decision Tree;Queueing Theory;Medical Service;Patients Waiting Time;Hospital Service;
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품질경영학회 50주년 특별호: 통계적 기법 분야 연구 리뷰,임용빈;김상익;이상복;장대흥;

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