JOURNAL BROWSE
Search
Advanced SearchSearch Tips
Evaluation of Patients' Queue Environment on Medical Service Using Queueing Theory
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
Evaluation of Patients' Queue Environment on Medical Service Using Queueing Theory
Yeo, Hyun-Jin; Bak, Won-Sook; Yoo, Myung-Chul; Park, Sang-Chan; Lee, Sang-Chul;
  PDF(new window)
 Abstract
Purpose: The purpose of this study is to develop the methods for evaluating patients' queue environment using decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patients waiting time for medical service. This study translates hospital physical data process to logical process to adapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waiting time and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitution nodes through the queueing theory. Revealing the hospital patients' queue environment, this study has several limitations such as lack of various case and factors.
 Keywords
Decision Tree;Queueing Theory;Medical Service;Patients Waiting Time;Hospital Service;
 Language
Korean
 Cited by
 References
1.
Bose, I., and Mahapatra, R. K. 2001. "Business data mining-a machine learning perspective." Information & Management 39(3):211-225. crossref(new window)

2.
Choi, J. H., Han, S. T., Kang, H. C., Kim, E. S., Kim. M. K., and Lee, S. K. 2002. Data mining prediction and application. Seoul: SPSS academy.

3.
Chun, J. H., Lee, H. M., and Jung, J. B. 2008. "QA activity & six sigma." Quality Improvement in Health Care 14(2):45-57.

4.
Cooper, R. B. 1981. Introduction to Queueing Theory, 2nd ed. New York: North-Holland(Elssevier). Repreinted 1990. Washington DC: CEE Press, The George Washington University.

5.
Dansky, K. H., and Miles, J. 1997. "Patient satisfaction with ambulatory healthcare services: Waiting time and filling time." Hospital and Health Services Administration 42(2):165-177.

6.
Kass, G. V. 1980. "An exploratory technique for investigating large quantities of categorical data." Applied Statistics 29(2):119-127. crossref(new window)

7.
Kingman, J. F. C. 2009. "The first Erlang century-and the next." Queueing Systems 63:3-4. crossref(new window)

8.
Knudtson, N. 2000. "Patient satisfaction with nurse practitioner service in a rural setting." Journal of the American Academy of Nurse Practitioners 12(10):405-412. crossref(new window)

9.
Mitchell, T. M. 1997. Machine Learning. Singapore: The McGraw-Hill Companies Inc.

10.
Oh, G. E., Bak, W. S., Han, S. S., Park, S. C., and Lee S. C. 2013. "Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL." Journal of Korean Society for Quality Management 41(4):555-566. crossref(new window)

11.
Oh, G. E., Bak, W. S., Yang, H. I., Han, S. S., Yoo, M. C., Park, S. C., and Lee S. C. 2012. "Development of Clinical Pathway and Analysis of Clinical Patterns for Optimizing the Integrative Medical Service." The Journal of The Korea Institute of Oriental Medical Diagnostics 16(2):23-32.

12.
Park, C. S., and Koh, S. H. 2011. "A Case Study on the Improvement of General Hospital Outpatients Waiting Time using TOC Methodology." Korean Journal of Hospital Management 16(1):77-100.

13.
Park, C. S., and Kwag, E. J. 2009. "A Case Study about Managing Waiting Time for Raising Customer's Satisfaction in the Medical Service." Korean Journal of Hospital Management 14(3):132-133.

14.
Park, M. Y., Yim, E. S., Park, J. Y., Noh, J. H., Choo, E. Y., and Yoo, J. Y. 2009. "The Shortening Alternatives of Waiting Time in Operation Place Area of Operating Patients." Journal of Korean Society of Quality Assurance in Health Care 15(2):65-71.

15.
Park, S. H. 2001. "Analysis of factors delaying on waiting time for medical examination of outpatient on a hospital." Journal of Korean Society of Quality Assurance in Health Care 8(1):56-72.

16.
Park, Y. S. 2000. "The Effect of waiting time on service quality evaluation." Journal of Korean Marketing Association 15(1):1-25.

17.
Pitt, D. F., Noseworthy, T. W., Guilbert., J., and Williams, J. R. 2003. "Waiting List: Management, Legalities and Ethics." Canadian Journal of Surgery 46(3):170-175.

18.
Roger, T. A., Fabian, T. C., and Rajesh B. 2007. "Willing to wait?: The influence of patient wait time on satisfaction with primary care." BMC Health Services Research 7(31):1-5. crossref(new window)