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Quality Management and Creative Innovation
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 Title & Authors
Quality Management and Creative Innovation
Park, Young T.;
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Purpose: It can be said that the 21st century is the age of creativity. However creativity has been relatively less considered in comparison with control and continuous improvement in quality management. How to incorporate creativity into quality management is treated in this paper. Methods: The opposing characteristics of quality and creativity are examined, and the possible outcomes resulted from the conflict are reviewed. Previous researches on managing evolutionary and revolutionary changes are also examined. Results: Quality and creativity require each other although they have incompatible characteristics, and can be incorporated into the innovation cycle. Conclusion: Creative thinking tools such as SIT should be included in the quality training and education for the effective operation of the innovation cycle.
Quality;Creative Innovation;TRIZ;SIT(Systematic Inventive Thinking);
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