Advanced SearchSearch Tips
Analysis of Social Relations Among Organizational Units Derived from Process Models and Redesign of Organization Structure
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
Analysis of Social Relations Among Organizational Units Derived from Process Models and Redesign of Organization Structure
Choi, Injun; Song, Minseok; Kim, Kwangmyeong; Lee, Yong-Hyuk;
  PDF(new window)
Despite surging interests in analyzing business processes, there are few scientific approaches to analysis and redesign of organizational structures which can greatly affect the performance of business processes. This paper presents a method for deriving and analyzing organizational relations from process models using social network analysis techniques. Process models contain information on who performs which processes and activities, along with the assignment of organizational units such as departments and roles to related activities. To derive social relations between organizational units from process models, three types of metrics are formally defined: transfer of work metrics, subcontracting metrics, and cooperation metrics. By applying these metrics, various relations among organizational units can be derived and analyzed. To verify the proposed method and metrics, they are applied to standard process models of the semiconductor and electronic, and automotive industry in Korea. This paper presents a taxonomy for diagnosing organization structure based on the presented approach. The paper also discusses how to combine analyses in the taxonomy for redesign of organizational structures.
Business Process Analysis;Social Network;Organizational Structure Design;Process Mining;
 Cited by
프로세스 마이닝을 활용한 제품 수리 프로세스 분석 사례연구,양한나;송민석;

대한산업공학회지, 2015. vol.41. 1, pp.86-96 crossref(new window)
Aalst, W. M. P van der. (1998), The Application of Petri Nets to Workflow Management, The Journal of Circuits, Systems and Computers, 8(1), 21-66 crossref(new window)

Aalst, W. M. P van der, Dongen, B. F. van, Herbst, J., Maruster, L., Schimm, G., and Weijters, A. J. M. M. (2003), Workflow Mining: A Survey of Issues and Approaches, Data and Knowledge Management, 47(2), 237-267

Aalst, W. M. P van der, Reijers, H. A., and Song, M. (2005), Discovering social networks from event logs, Computer Supported Cooperative Work, 14(6), 546-593

Aalst, W. M. P van der and Song, M. (2004), Mining Social Networks : Uncovering interaction patterns in business processes, Lecture Notes in Computer Science, 3080, 244-260

Aalst, W. M. P van der, Weijters, A. J. M. M., and Maruster, L. (2004), Workflow Mining: Discovering Process Models from Event Logs, IEEE Transactions on Knowledge and Data Engineering, 16(9), 1128-1142

Agrawal, R., Gunopulos, D., and Leymann, F. (1998), Mining Process Models from Workflow Logs, Proc. 6th Int. Conf on Extending Database Technology, 469-483

Brass, Daniel J. (1984), Being the right place - a structural analysis of individual influence in an organization, Administrative Science Quarterly, 29(4), 518-539 crossref(new window)

Burt, R. S. and Minor, M. (1983), Applied Network Analysis: A Methodological Introduction, SAGE Publications Press, USA

Daft, Richard L. (2004), Organization theory and design, 8th edition, Thomson Learning, USA

Davenport, T. H. (1993), Process Innovation: reengineering work through information technology, Harvard Business School Press, Boston, USA

Emerson, Richard M. (1964), Power-Dependence Relations: Two Experiments, Sociometry, 27(3), 282-298 crossref(new window)

Freeman, L. (2006), What is Network Analysis?,

Galbraith, Jay R. (2002), Designing organizations: an executive guide to strategy, structure, and process, Jossey-bass Press, USA

Gartner (2002), The BPA Market Cathes another Major Updraft, Gartner's Application Development and Maintenance Research NoteM-16-8153

Hanneman, Robert A. (2005), Introduction to Social Network Methods, http://faculty.ucredu/- hanneman/netw orks/nettext.pdf

Hansen, G. A. (1997), Automated Business Process Reengineering : Using the power of Visual Simulation Strategies to Improve Performance and Profit, Prentice-Hall, USA

Hauchildt, D., Verbeek, H. M. W., and Aalst, W. M. P van der. (1997), WOFLAN : a Petri-net-based Workflow Analyzer, Computing Science Reports 97/12, Eindhoven University of Technology, Netherlands

IDS Scheer (2002), ARIS Process Performance Manager (ARIS PPM), Inmoonhoi (2005), Knowledge, Learning, and Innovation, Sigma Insight Press, Korea

Inmoonhoi (2005), knowledge, Learning, and Innovation, Sigma Insight Press, korea

Kilduff, Martin and Tsai, Wenin. (2005), Social Networks and Organizations, SAGE Publications Press, USA

Krebs, Valdis. (1999), Social network analysis: financial services company,

Moreno, J. L. (1934), Who Shall Survive? A New Approach to the Problem of Human Interrelations, Nervous and Mental Disease Publishing Company, Washington, DC, USA

Porter, Micheal E. and Miller, Victor E. (1985), How information gives you competitive advantage, Harvard Business Review, 63(4),149-161

Sadiq, W. and Orlowska, M. E. (2000), Analyzing Process Models using Graph Reduction Techniques, Information Systems, 25(2), 177-134 crossref(new window)

Scott, J. (1992), Social Network Analysis, SAGE Publications Press, USA

Son, Dongwon. (2005), Social Network Analysis, Kyungmoonsa, Korea

Wasserman, S. and Faust, K. (1994), Social Network Analysis: Methods and Applications, Cambridge University Press, Cambridge, USA