Advanced SearchSearch Tips
A Study using Structural Equations on how the Role Stress of Administrative Workers in General Hospitals Affects Burnout, Job Satisfaction, and Organizational Commitment Analysis
facebook(new window)  Pirnt(new window) E-mail(new window) Excel Download
 Title & Authors
A Study using Structural Equations on how the Role Stress of Administrative Workers in General Hospitals Affects Burnout, Job Satisfaction, and Organizational Commitment Analysis
Lee, Jeong-Wook;
  PDF(new window)
The aim of this study was to clarify how the role stress of administrative workers in medical institutions affects burnout, job satisfaction, and organizational commitment. The study conducted surveys on administrative workers at ten general hospitals with more than 200 beds for one month between July 13 and August 18, 2015. The surveys then underwent factor analysis, average variation extraction, a suitability index of the research model, and a path-coefficient estimation analysis of the research model using AMOS 18.0. The main results revealed a positive (+) effect according to the role conflict and role excess on burnout, and a negative (-) effect of burnout on job satisfaction, while they displayed no significant relationship with organizational commitment. These results suggest that clear guidelines and unity in instructions are needed to reduce the role of stress in cooperative tasks between departments and that optimizing the roles of organization members by accurately measuring and weighing tasks can increase the attachment to the organization and ultimately improve the individual job performance.
Burn out;Hospital administrative worker;Job satisfaction;Organizational commitment;Role stress;
 Cited by
J. G. Lee, J. M. Lee, "The Effects of Job Stressors and Burnout on Organizational Effectiveness in Hospitals", Institute of Management, Vol.2009, No.4, pp.807-833,2009.

H. Y. Lee, Y. C. Cho, "Relationship Between Job stress and Job Satisfaction Among Nurses in General Hospitals", Journal of the Korea Acedemia-industrial cooperation society, vol.16, No.8, pp.5314-5324, 2015. crossref(new window)

J. S. Chess, "Job Satisfaction, Burnout and Turnover", A national Study, Social Work, September‐Octover, pp.448-453, 1984.

S. Mi. Kim, "A Study on the Effects of Hotel Employees' Perceived Role Stress on Job Attitudes and Turnover Intention", Korea Tourism Services Association, Vol.2007, No.1 pp.59-80, 2007.

B. M. Bang,, S. Y. Lee, J. O. Cheng, "An Empirical Study on the Influence degree of job satisfaction and job stress", burnout and turnover of nurses ,Journal of Digital Convergence, Vol.13, No.2, pp.205-213, 2015. DOI:

H. S. Kim, "Occupational Stress of Medical Administrative Employees in Regional Hospitals", The Korean journal of stress research, Vol.21, No.3, pp.229-238, 2013.

J.C. Park, H.S. Shin, "The Effect of job Stress on Burnout and organizational commitment', Journal of the Korea Acedemia-industrial cooperation society, Vol.13, No.11, pp.5114-5123, 2012. DOI: crossref(new window)

J. S. Ko, J. S. Hwang., "The Effects on the Job Satisfaction and the Organizational Involvement by the Job Burnout - Hypothesis Testing on the Effects of the Modification Variable", Review of business & economics, Vol. 23, No.1,pp.523-545, 2010.

Y. K. Kim, "The Relationships between Flight Attendant's Job Burnout, Perceived Health, Quality of Life, and Commitment", Korea Tourism Research Institute, Vol.29, No.1, pp.45-60, 2015.

Y. H. Lee, W. K. Lim, "Effects of the Long Term Caregiver's Job Stress on Psychological Brunout and Organization Effectiveness and the Moderating Role of Social support", Korea Contents Association, Vol.11, No.9, pp.414-428, 2011.

J. R. Rizzo, R. J. House, S. I. Lirtzman, "Role conflict and ambiguity in complex organizations", Administrative Science Quarterly, Vol.15, No.2, pp.150-163, 1970. DOI: crossref(new window)

G.Y. Choi, J. J. Kim, "Studies on the prior exhaustion of variables and hotel employees",, Hotel management studies, Vol.9, No.1, pp.141-161, 2000.

H. T. Lee, "The Influence of Government Employee Role Characteristics and Personal Relations Factors According to Performance-oriented Personnel Management of Local Governments on Job Stress and Job Burnout", Local Government Studies, Vol.18, No.3, pp.457-480, 2014.

S. H. Lee, S. H. Kim, study on job stress and coping strategies source of hotel employees, Tourist Information Research, Vol.17, No.3, pp.39-71, 2004.

S. H. Kim, "The Effects of Korean Police Officer's Role Ambiguity and Conflict on Burnout", Police Korea Science Review, Vol.45, No.-, pp.3-22, 2014.

B. G. Choi, "Work Overload, Job Burnout, and Turnover Intention: The Moderating Effects of Job Autonomy and Career Growth Opportunity", Research organizations and personal management, Vol.37, No.4, pp.145-170, 2013.

J. S. Kim, J. Y. Yang, "The Relations among the Role-stress, Strain, Burn-out, Organizational commitment of Employee in the Tourist Hotel", Travel study, Vol.31, No.-, pp.43-61,2011.

Y. R. Yeun, " Job Stress, Burnout, Nursing Organizational Culture and Turnover ntention among Nurses", Journal of the Korea Acedemia-industrial cooperation society, Vol.15, No.8, pp.4981-4986, 2014. crossref(new window)

G. Kim, "A Study on the Effect of Job Stress on Job Satisfaction and Organizational Commitment in Police Officers", Korean society and public administration, Vol.14, No.4, pp.39-70, 2005.

G. B. Shim, S. W. Kim, "Satisfaction with work-related factors, types of practitioners of the hospital", Daegu University Institute of Health and Welfare, 2007.

H. J. Anold, P. C. Feldman., "Organizational Behavior", McGraw-Hill Company, 1986.

G. Johns, "Oragnizational Behavior(4th ed.)", Harper Collin College Publishers, 1996.

D. Hellrigel, J. W. Slocum., R. W. Wodman, "Organization Behavior(8th ed)", South-Western College publishing, 1986.