H. J. Song, "The effects of clinical nurses' self-esteem and communication skill on self-leadership and the quality of nursing service", Unpublished Master's thesis, Korea National Open University, Seoul, 2014.
S. M. Lee, "A study on differences between consumers and nurses of perception of customer-oriented core values for quality nursing services", Unpublished Doctor's thesis, Yonsei University, Seoul, 2003.
M. A. Lee, "A study of the nursing service qualit yand gap perceived by consumers", Journal of Korean Academy of Nursing. Vol. 34, No. 2, pp. 225-234, 2004.
L. H. Aiken, S. P. Clarke, D. M. Sloane, E. T. Lake, T. Cheney, "Effects of hospital care environment on patient mortality and nurse outcomes", Journal of Nursing Administration, Vol. 38, pp. 223-229, 2008. DOI: http://dx.doi.org/10.1097/01.NNA.0000312773.42352.d7
M. H. Lee, J. K. Kim, "A comparative study on nursing practice environment, professionalism, and job satisfaction according to hospital Size", The Journal of Korean Nursing Administration Academic Society, Vol. 19, No. 4, pp. 470-479, 2013. DOI: http://dx.doi.org/10.11111/jkana.2013.19.4.470
P. Salovey, J. Maye, "Emotional intelligence, Imagination, cognition and personality", Vol. 9, No. 3, pp. 185-211, 1990. DOI: http://dx.doi.org/10.2190/DUGG-P24E-52WK-6CDG
D. Goleman, "Working with Emotional Intelligence", Bantam Books, New York, 1998.
H. Weisinger, "Emotional intelligence at work: The untapped edge for success". Jossey-Base, SanFrancisco, 1998.
E. Codier, B. Kooker, J. Shoultz, "Measuring the emotional intelligence of clinical staff nurses: An approach for improving the clinical care environment", Nursing Administration Quarterly, Vol. 32, No. 1, pp. 8-14, 2008. DOI: http://dx.doi.org/10.1097/01.NAQ.0000305942.38816.3b
J. H. Kim, J. E. Song, S. K. Lee, S. K. Heo, Y. H. Sung, J. E. Lee, "The effect of emotional intelligence on organizational performance in clinical nurses: A preliminary study for an education program of organizational performance", The Journal of Korean academic society of nursing education, Vol. 17, No. 1, pp. 80-89, 2011. DOI: http://dx.doi.org/10.5977/JKASNE.2011.17.1.080
J. H. Choi, "Relationship between nurse's emotional intelligence, communication competency and organizational commitment", Unpublished Master's thesis, Ajou University, Suwon, 2010.
H. S. Yun, "Relationship between nurse's emotional intelligence, organizational commitment and job satisfaction". Unpublished Master's thesis, Hanyang University, Seoul, 2013.
S. B. Choi, Y. R. Yun, "The impacts of emotional intelligence, job satisfaction and self-efficacy on the organizational citizenship behavior: The case of nurse in university hospital", Journal of Human Resource Management Research. Vol. 19, No. 5, pp. 73-93, 2012.
E. A. Locke, "The nature and cause job satisfaction: handbook of industrial and organizational psychology, Rand McNally, Chicago, 1976.
Y. G. Shin, "Modern business administration", Dasan Books, Seoul, 1998.
H. J. Lee. "A Study on the personality traits, work stress and job satisfaction of nurses", Unpublished Master's thesis, Chosun University, Gwangju, 2002.
M. Y. Mun,"A study on the relationship between nurse managers' leadership styles and ordinary nurses job satisfaction", Unpublished Master's thesis, Hanyang University, Seoul, 2008.
C. S. Wong, S. L. Law, "The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study", The Leadership Quarterly Vol. 13, No. 3, pp. 243-274, 2002. DOI: http://dx.doi.org/10.1016/S1048-9843(02)00099-1
H. W. Jung, C. H. Kim, "A study on the effect of emotional intelligence on organizational citizenship behavior: moderating effect of leader-member exchange(LMX)", Journal of Human Resource Management Research, Vol. 14, No. 3, pp. 167-186, 2007.
P. L. Stamps, E. B. Piedmont, D. B. Slavitt, A. M. Haase, "Measurement of work satisfaction among health profession", Medical Care, Vol. 16, No.4, pp. 337-352, 1978. DOI: http://dx.doi.org/10.1097/00005650-197804000-00006
C. B. Han, H. J. Mun, "A Study on role conception and job satisfaction of clinical nurses", The Journal of Korean Nursing Administration Academic Society. Vol. 2, No. 1, pp. 115-124, 1996.
J. J. Jr. Cronin, S. A. Taylor, "Measuring service quality: a reexamination and extension", Journal of Market, Vol. 56, No. 7, pp. 55-68, 1992.
E. K. Mun, "The Relationship among emotional intelligence, interpersonal relationship, organizational citizenship behavior and burnout of hospital nurses", Unpublished Master's thesis, Gyeongsang National University, Jinju, 2012.
S. Y. Han, Y. M. Lee, "The effect of emotional intelligence on organization communication satisfaction and job satisfaction", Korea Academia-Industrial cooperation Society, Vol. 12, No. 12, pp. 5493-5499, 2011. DOI: http://dx.doi.org/10.5762/KAIS.2011.12.12.5493
S. E. Oh, "Emotional intelligence emotional labor and burnout of clinical nurse", Unpublished Master's thesis, Ajou University, Seoul, 2013.
H. R. Ko, J. H. Kim, "The relationships among emotional intelligence, interpersonal relationship, and job satisfaction of clinical nurses", The Journal of Korean Academic Society of Nursing Education, Vol. 20, No. 3. pp. 413-423, 2014. DOI: http://dx.doi.org/10.5977/jkasne.2014.20.3.413
H. J. Lee, "The factors influencing the job satisfaction of nurses", Unpublished Master's thesis, Chonnam National University, Gwangju, 2013.
S. Y. Lee, "Relations among professionalism, organizational commitment and job satisfaction among clinical nurses", Journal of East-West Nursing Research, Vol. 16, No. 2, pp. 179-189, 2010.
B. H. Bae, "A study of the degree of role perception and job satisfaction for clinical nurses", Unpublished Master's thesis, Gyeongsan University, Deagu, 2001.
J. K. Kim, "A study of relationships among conflict, job satisfaction, and organizational commitment on central hospitals", The Journal of Korean Nursing Administration Academic Society, Vol. 13, No. 4, pp. 421-430, 2007.
K. S. Kim, E. H. Ha, "Factors affecting quality of nursing services and intention to revisit as perceived by hospitalized patients and nurses in medium sized urban hospitals", Journal of Korean clinical nursing research, Vol. 15, No. 2, pp. 103-114, 2009.
S. K. Lee, "A study on the effect of job satisfaction on service quality of public health nurses", Unpublished Master's thesis, Hanyang University, Seoul, 2007.
H. J. Ro, "Influences of job satisfaction on the service quality of living rehabilitation teachers at residential facilities for iIntellectually disabled people", Unpublished Master's thesis, Deagu University, Deagu, 2008.
K. W. Um, "A study on the impact of the emotional intelligence of workers working in welfare facilities for the elderly : centered around the relationships between the sub-dimensions of emotional intelligence", Korean Society of Gerontological Socal Welfare, Vol. 60, No. 0, pp. 121-142, 2013.