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The Relationship among Flow, Satisfaction, Service Quality, and Revisit Intention of College Ski Class Participants
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 Title & Authors
The Relationship among Flow, Satisfaction, Service Quality, and Revisit Intention of College Ski Class Participants
Han, Gun-Soo; Lee, Jung-Heun; Ko, Wisug;
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 Abstract
The purpose of this study was to examine the relationship among flow, satisfaction, service quality, and revisiting intention of college ski class participants. By analyzing a total of 106 college students from a university in G city, this study found the following. First, the flow of ski classes had a positive influence on the satisfaction with the ski class. Second, the satisfaction with the ski classes had a positive influence on the service quality of the ski resort. Third, the service quality of the ski resort had a positive influence on the revisit intention. Fourth, the flow of the ski class had a positive influence on the service quality of the ski resort mediated by the satisfaction of the ski class. Fifth, the satisfaction of the ski class had a positive influence on the revisiting intention mediated by the service quality of the ski resort.
 Keywords
Flow;Satisfaction;Service quality;Revisit intention;Ski class;
 Language
Korean
 Cited by
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