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Effects of Service Quality and Food Quality on Purchase Intention in Electronic Commerce of Food Products
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 Title & Authors
Effects of Service Quality and Food Quality on Purchase Intention in Electronic Commerce of Food Products
Joh, Young Hee;
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This study was conducted to investigate the effects of service quality and food quality on purchase intention in the electronic commerce of food products. Specifically, the relationship between purchase intention and food quality and service quality was tested based on customer satisfaction and trust, which were measured using the structural equation modeling method. Quality of service was found to affect purchase intention; however, food quality had no positive effects on purchase. Additional analyses should be conducted owing to the conflicting results of the present study. Although the amount of food bought online is increasing rapidly every year, research regarding online food purchasing is not being actively conducted. The results of the present study will help food sellers, buyers, and researchers.
online shopping;food quality;trust;satisfaction;purchase intention;
 Cited by
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