The Effect of IT in Buyer-Supplier Linkage: IT Performance, IT Infrastructure and Firm Performance

구매자-공급자 연계 IT 성과와 IT 인프라가 기업 성과에 미치는 영향에 대한 연구

  • 이윤석 (포스코경영연구소 정책연구센터) ;
  • 김성홍 (한국전산원 정책개발분석팀) ;
  • 김진한 (포스코경영연구소 경영연구2센터)
  • Published : 2004.11.01


Cooperative and integrative partnerships between buyers and suppliers are very important for effective operations. Such partnerships should be based on various information technologies developed in recent years. Therefore, we investigated the relationship among IT performance, IT infrastructure and supply chain performance in buyer-supplier linkage using exploratory examination. This analysis is based on survey results of buyer-supplier practitioners in Korean electronics industry. Specifically, we used factor analysis, correlation analysis, and regression analysis. Major findings are as follows. First. buyers' IT performance contributed to enhance their operational & financial performance, and satisfaction. Second, buyers' IT infrastructure improved their financial performance and satisfaction but showed mixed effects on operational performance. Third, suppliers' operational performance enhanced buyers' operational & financial performance, and satisfaction. Fourth, suppliers' IT performance strengthened their operational & financial performance, and satisfaction. Fifth, suppliers' IT infrastructure showed positive relationships with operational performance and satisfaction.


  1. 김민수,정성원,정준원,김정미,이재근,'CALS/EC 기술 및 표준 개발 전략 수립', 한국전산원, 1999
  2. Beamon, B.M., 'Measuring Supply Chain Performance,' International Journal of Operations & Production Management, Vol.19(1999), pp.275-285
  3. Evaristo, J.R. and B.E. Munkvold, 'Collaborative Infrastructure Formation in Virtual Projects,' Journal of Global Information Technology Management, Vol.5, No.2(2002), pp.29-47
  4. Larson, P.D. and J.D. Kulchitsky, 'The Use and Impact of Communication Media in Purchasing and Supply Management,' The journal of Supply Chain Management, Vol.36, No.1(2000), pp.29-39
  5. Lee, H.L., K.C. So and C.S. Tang, 'The Value of Information Sharing in a Two-Level Supply Chain,' Management Science, Vol.46, No.5(2000), pp.626-643
  6. Lee, H.L. and S. Whang, 'Information Sharing in Supply Chain,' International journal of Technology Management, Vol.20, No.3-4(2000), pp.373-387
  7. Myers, B.L., L.A. Kappelman and V.R. Prybutok, 'A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment,' Information Resources Management journal, Vol.10, No.1(1997), pp.6-25
  8. Roberts, B. and M. Mackay, 'IT Supporting Supplier Relationships: The Role of Electronic Commerce,' European journal of Purchasing & Supply Management, Vol.4, No.2-3(1998), pp.175-184
  9. Shankar, G., 'The XML Standards Landscape,' Infoworld, (July 1999), pp.47-48
  10. Shin, H., D.A. Collier and D.D. Wilson, 'Supply management orientation and supplier/buyer performance,' journal of Operations Management, Vol.18, No.3(2000), pp.317-333
  11. Barut, M., W. Faisst and J.J. Kanet, 'Measuring Supply Chain Coupling : An Information System Perspective,' European Journal of Purchasing & Supply Management, Vol.8, No.3(2002), pp.161-171
  12. Palvia, S. and K Lee, 'Developing and Implementing Global Information Systems : Lessons from Seagate Technology,' pp.558-576 in Palvia, P.C., Palvia S.C. and Roche, E.M., Global Information Technology and Systems Management: Key Issues and Trends, Ivy League Publishing, 1996
  13. Monczka, R.M., K.J. Petersen and R.B. Handfield, 'Success Factors in Strategic Supplier Alliance: The Buying company Perspective,' Decision Science, Vol.29, No.3(1998), pp.553-577
  14. Walton, S.V. and A.S. Marucheck, 'The Relationship between EDI and Supplier Reliability,' International Journal of Purchasing and Materials Management, Vol.33(1997), pp.30-35
  15. Dyer, J.H. and W.G. Ouchi, 'Japanese-style Partnerships : Giving Companies a Competitive Edge,' Sloan Management Review, Vol.35, No.1(1993), pp.51-63
  16. Cash, J.I. Jr., 'Interorganizational Systems : An Information Society Opportunity or Threat?,' The Information Society, Vol.3(1985), pp.199-228
  17. Closs, D.J., T,J. Goldsby and S.R. Clinton, 'Information Technology Influences on World Class Logistics Capacity,' International Journal of Physical Distribution and Logistics Management, Vol.27, No.1(1997), pp.4-38
  18. DeLone, W.H. and E.R. McLean, 'Information System Success : The Quest for the Dependent Variable,' Information Systems Research, Vol.3, No.1(1992), pp.60-95
  19. Lengel, R.H. and R.L. Daft, 'The Selectional of Communication Media As an Executive Skill,' The Academy qf Management Executive, Vol.2, No.3(1988), pp.225-232
  20. Leek, S., P.W. Turnbull and P. Naude, 'How is Informations Technology Affecting Business Relationships? Results from a UK Survey,' Industrial Marketing Management, Vol.31, No.1(2002), pp.1-8
  21. Skok, W., A. Kophamel and I. Richardson, 'Diagnosing Information Systems Success : Importance-Performance Maps in the Health Club Industry,' Information & Management, Vol.38, No.7(2001), pp.409-419
  22. Droge, C. and R. Germain, 'The Relationship of Electronic Data Interchange with Inventory and Financial Performance,' Journal of Business Logistics, Vol.21, No.2(2000), pp.209-230
  23. Murphy, E.E., 'Information Technology Could Transform Logistics,' Purchasing, Vol.125(1998), pp.115-118
  24. Nishiguchi, T. and J. Brookfield, 'The Evolution of Japanese Subcontracting,' Sloan Management Review, Vol.39, No.1(1997), pp.89-101
  25. Lim, D. and P.C. Palvia, 'EDI in Strategic Supply Chain: Impact on Customer Service,' International journal of Information Management, Vol.21, No.3(2001), pp.193-211
  26. Hill, C.A. and G.D. Scudder, 'The Use of Electronic Data Interchange for Supply Chain Coordination in the Food Industry,' Journal of Operations Management, Vol. 20, No.4(2002), pp.375-387
  27. Iskandar, B.Y., S. Kurokawa and L.J. LeBlanc, 'Business-to-business Electronic Commerce from First-and Second-tier Automotive Suppliers' Perspectives: A Preliminary Analysis for Hypotheses Generation,' Technovation, Vol.21, No.11(2001), pp.719-731
  28. Saarinen, T., 'An Expanded Instrument for Evaluating Information System Success,' Information & Management, Vol.31, No.2(1996), pp.103-118
  29. Shore, B., 'Information Sharing in Global Supply Chain Systems,' Journal of Global Information Technology Management, Vol.4, No.3(2001), pp.27-50
  30. Humphreys, P.K., M.K. Lai and D. Sculli, 'An Inter-organizational Information System for Supply Chain Management,' International Journal of Production Economics, Vol.70, No.3(2001), pp.245-255
  31. Reyes, P., M.S. Raisinghani and M. Singh, 'Global Supply Chain Manaement in the Telecommunications Industry: The Role of Information Technology in Integration of Supply Chain Entities,' Journal of Global Information Technology Management, Vol. 5, No.2(2002), pp.48-67
  32. Srinivasan, K., K. Sunder and T. Mukhopadhyay, 'Impact of Electronic Data Interchange Technology on JIT Shipments,' Management Science, Vol.40, No.10(1994). pp.1291-1304
  33. Carter, J.R. and G.L. Ragatz, 'Supplier Bar Codes: Closing the EDI Loop,' International Journal of Purchasing and Materials Management, Vol.32(1996), pp.3-11
  34. Gunasekaran, A, H.B. Marri, R.E. McGaughey and M.D. Nebhwani, 'E-commerce and Its Impact on Operations Management,' International Journal of Production Economics, Vol.75, No.1-2(2002), pp.185-197
  35. Akkermans, H.A. and H. van der Horst, 'Managing IT Infrastructure Standardisation in the Networked Manufacturing Firm,' International Journal of Production Economics, Vol.75, No.1-2(2002), pp.213-228
  36. Elmuti, D., 'The Perceived Impact of Supply Chain Management on Organizational Effectiveness,' The Journal of Supply Chain Management, Vol.38, No.3(2002), pp.49-57
  37. Sanders, N.R. and R. Premus, 'IT Applications in Supply Chain Organizations: A Link Between Competitive Priorities and Organizational Benefits,' journal of Business Logistics, Vol.23, No.1(2002), pp.65-83
  38. 김기찬,임험문,송창석,'자동차산업에서 완성업체-부품업체간 전자적 연결이 생산성에 미치는 영향', '생산성논집', 제31권, 제1호(1999),pp.229-249
  39. Barrett, M. and A Hogenson, 'Why and How to Become EDI Enabled,' Transportation & Distribution, September, Vol.39, No.8(1998), pp.67-70
  40. Narasimhan, R. and S.W. Kim, 'Informations System Utilization Strategy for Supply Chain Integration,' journal of Business Logistics, Vol.22, No.2(2001), pp.51-75
  41. Stefansson, G., 'Business-to-Business Data Sharing : A Source for Integration of Supply Chains,' International journal of Production Economics, Vol.75, No.1-2(2002),pp.135-146
  42. Heo, J. and 1. Han, 'Performance Measure of Information Systems (IS) in Evolving Computing Environments: An Empirical Investigation,' Information & Management, Vol.40, No.1(2002), pp.1-14
  43. Kim, B., K Park and T. Kim, 'The Perception Gap among Buyer and Suppliers in the Semiconductor Industry,' Supply Chain Management : An International journal, Vol. 4(1999), pp.231-241