A Exploratory Study on the Efficient Strategies for Cross-Cultural in the Hospitality Industry

환대산업의 다문화주의 교류에 따른 효율적인 경영전략에 관한 탐색적 연구

  • 이상미 (세명대학교 호텔관광학부)
  • Published : 2005.06.01


There are successful multinationals like McDonald's, and International hotel chain. The reason is efficiency managing diversity workforces. Therefore, purpose of this study suggests practical guidelines to handling global workforce for creative ideas, diversity for network, and pool for superiority workforces. 1. The company or university we provided by training program for cross-culture seminar, and education program for global culture & manner. 2 The employees express their perceptions and feelings in their own language, the discussions were videotaped, and used for decreasing misfactors such as misperceptions, misevaluations, and mistrust. 3. It builds up various program for understanding cultural difference like seminar, world business manner, and costume & food culture for each country. 4. Top manager should keep in mind that cross-culture has diversity and consistency at the same time.


Multi-culture;Melting-pot concept;consistency;diversity