A Framework for Integration of Knowledge Management and Business Process Management

지식 관리와 프로세스 관리의 통합 프레임워크

  • Jung, Ji-Soo (Department of Industrial & Management Engineering, Pohang University of Science and Technology) ;
  • Song, Min-Seok (Department of Industrial & Management Engineering, Pohang University of Science and Technology) ;
  • Choi, In-Jun (Department of Industrial & Management Engineering, Pohang University of Science and Technology)
  • 정지수 (포항공과대학교 산업경영공학과) ;
  • 송민석 (포항공과대학교 산업경영공학과) ;
  • 최인준 (포항공과대학교 산업경영공학과)
  • Received : 2004.10.11
  • Accepted : 2004.12.31
  • Published : 2005.03.31

Abstract

Recently, several attempts have been made to introduce the process concept to knowledge management (KM) or the knowledge concept to business process management (BPM) in order to combine the advantages of the two approaches. However, clear description about their interrelationship or a comprehensive framework to combine them has not been provided. This paper explores how KM and BPM can complement each other and proposes a framework to integrate the two paradigms. The concept of process knowledge proposed by this paper focuses on the importance of business processes as knowledge, which is overlooked by existing KM or BPM research efforts. The paper proposes a framework that combines and extends the functionalities of existing knowledge management systems (KMSs) and business process management systems (BPMSs) by identifying the functionalities required to manage process knowledge from the lifecycle perspective of both knowledge management and business process management. A prototype system is also presented to demonstrate the feasibility of the proposed framework.

Keywords

business process management;knowledge management;process knowledge

Acknowledgement

Grant : BK21

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