Qualitative Study on Critical Quality Factors in Mobile Computing Services - Focusing on Mobile Data Services -

모바일 컴퓨팅 서비스에서 중요 사용 품질 도출에 대한 정성적 연구 - 모바일 데이터 서비스를 중심으로 -

  • 최훈 (연세대학교 경영학과) ;
  • 최은영 (서울디지털대학교)
  • Published : 2006.10.28


One of the main problems of today's ubiquitous computing systems is that they do not meet their quality requirements. Prior studies had investigated quality factors that were important to users regardless of use contexts. However, mobile computing services such as mobile data services (MDS) are fundamentally different from traditional information systems (IS) because it has been used in various life contexts. We conducted a qualitative study to identify important quality factors on various contexts in MDS. The results show that important quality factors in mobile computing services are differentiated from important quality factors in information systems.


Information Quality;System Quality;User Requirement;Contextual Inquiry;Qualitative Study;Focus Group Interview