A Study of Factors Influencing on Receivers' Communication Style in Internet Shopping Mall Contents

인터넷 쇼핑몰 콘텐츠에서 정보수신자의 커뮤니케이션 스타일에 미치는 영향요인에 관한 연구

  • Published : 2006.03.01

Abstract

The internet has the capabilities of supporting and facilitating several forms of consumer interaction including one-to-one, one to many, or many-to-many interactions. Especially, previous studies revealed that the Online Word-of-Mouth communication is widely used as a source of customer's information seeking and purchase decision making. Even with this importance of the Online Word-of-Mouth communication on internet, few research has systematically addressed the issue. This study investigates the effect of interpersonal communication on consumers' information search activities and develops a model that depicts the key antecedents and mediating variables of interpersonal communication in internet shopping environment. The results are as follows: First, choice uncertainty, perceived risk, and knowledge uncertainty play an important role for perceived usefulness. Second, perceived usefulness has directly affected interactive communication of consumers' communication style. Thus, it is essential for internet companies to find ways to encourage their customers to engage in word-of-mouth communication.

Keywords

Word-of-Mouth Communication;Information Uncertainty;Perceived Risk;Relationship Uncertainty;Interactive Communication