An analysis of the Digital Reference Services of Teaching & Learning Aid Centers under the Metropolitan City and Provincial Offices of Education in Korea

국내 광역시.도 교육청 교수학습지원센터의 디지털참고봉사 제공과 이용 현황 분석

  • 정종기 (경기도 문산중학교, 대진대학교 문헌정보학과)
  • Published : 2006.09.01

Abstract

Examinations and analysis were done to understand the digital reference services of the Teaching & Learning Aid Centers under 16 metropolitan city and provincial offices of education. The data used were collected from July 3. 2006 to July 15. 2006 by the direct contacts on their main homepages and recording the question and answer transcripts. It was proven that 13 of the 16 Teaching & Learning Aid Centers have done the reference services. In this study, several characteristics-whether the digital reference service was done or not, interface access level, its title, its communication tool, reference question number, reference question style, answer rate, etc-were analyzed. Tips for the future development were provided on the basis of the inadequacies and other findings revealed through this study.

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