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Design and Implementation of Customer Management System Using UML

UML을 적용한 고객관리시스템 설계 및 구현

  • 정원교 (고려대학교 정보경영공학부) ;
  • 박상성 (고려대학교 정보경영공학부) ;
  • 신영근 (고려대학교 정보경영공학부) ;
  • 김명훈 (건국대학교 산업공학과) ;
  • 장동식 (고려대학교 정보경영공학부)
  • Published : 2007.11.30

Abstract

According to the development of service industry recently, the use of call taxi service is increased to use a taxi more comfortably. But related firms hesitate to construct a call center on account of enormous expense of constructing. Hence we developed the system that can minimize expense of constructing a call center which use a cellular phone. The proposed system is different from the existing call system of using a terminal method. we designed by applying UML(Unified Modeling Language) the system that can integrate and manage operations of customer management, driver management, order management and settlement of accounts etc. more efficiently using CTI(Computer Telephony Integration). Then the designed system is constructed by using Visual Basic 6.0. For implementing CTI more effectively, calling number of customer is received in PC using CID that is commercialized and then the customer's information is retrieved in the Database in real-time. The system proposed in this paper is possible to construct at low expense, can improve customer service level through an efficient customer management solution.

Keywords

CTI;Call TAXI;UML;CRM;CID